About the Role:
Responsible for supervising and coordinating the daily activities of client services personnel in an office(s). Reviews work product to ensure compliance with corporate branding standards and adherence to policy. Provides guidance and training to team members. Improves the efficiency and delivery of services to clients by planning, scheduling, and coordinating the marketing and sales support functions for the market. Performs work related to CBRE's general business operations, interprets, and implements CBRE departmental policies and procedures, formulates and implements new procedures and processes within the team consistent with corporate objectives. Assists in administration of business affairs for the Sales and Marketing departments.
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What You'll Do:
- Plan, coordinate, schedule and lead all aspects of the activities of the client services team members.
- Improve client services team's efficiency through review, evaluation, and implementation of effective business processes.
- Coordinate the tracking of office transactions (listings, sales/leases, expenses, client reimbursements, etc.).
- Consult with the Sales Professionals and provide recommendations on marketing practices.
- Ensure team members compile data and coordination of marketing materials.
- Assist with recruitment, advancement, corrective action, and termination of employees.
- Coordinates and/or provide back-up support to the team during absences, attrition and/or heavy work overflow periods. May monitor team's PTO, approves time off requests, approves timecards.
- Provide input and conduct staff member's performance review.
- Mentor and coach junior sales team members to further development.
- Provide technical mentorship and training to coworkers.
- Coordinate and assign tasks to co-workers.
- Set own project calendar timelines.
- Guide a team through application of basic knowledge of practices and procedures.
- Resolve problems by identifying appropriate solutions to achieve team objectives.
- Have direct impact on the team objectives as well as the objectives of related teams.
- Ensure personal and team outcomes have a positive impact on customer objectives.
What You'll Need:
To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- High School Diploma or GED required, Associates degree (A.A.) preferred.
- 3 years experience providing administrative assistance to professionals.
- Prior supervisory experience preferred.
- Ability to identify and respond to conflicting priorities.
- Real Estate industry experience.
- Strong interpersonal and analytical skills.
- Ability to present materials and information.
- Ability to calculate percentages, discounts, and commissions.
- Ability to conduct basic financial analysis.
- Ability to comprehend and interpret documents.
- Requires logical and quantitative skills.
- Experience with Microsoft Office Suite, internet research and web publishing skills.
- Ability to edit basic templates in Power Point and/or InDesign preferred.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why CBRE?
An environment of respect, integrity, service and excellence crafts our approach to every opportunity.
We lead by example, guided by the needs of the cities we inhabit, the communities we build and the world we live in!
We offer a competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability/Paid holidays/vacation).
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Client Services Supervisor position is $33.66 per hour and the maximum salary for the Client Services Supervisor position is $38.47 per hour. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. We offer a competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability/Paid holidays/vacation).
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.