Role overview

The Dealer Relations Account Executive will focus on maintaining and growing CarGurus' existing customer base in the Canada market through the analysis of performance data, re-negotiation of subscription rates, prospecting of potential up-sell and cross-sell opportunities, and mitigation of customer churn. Additionally, you will be responsible for active account management including, but not limited to, addressing and resolving all issues that customers may encounter with their subscriptions.

What you'll do

• 2+ years of sales experience working within a target driven sales environment
• Retention/nurturing, renewals, upsell/cross-sell is a must
• Churn reduction experience would be an advantage
• Ability to negotiate and build strong rapport/relationships with clients
• Developed pipeline forecasting skills
• Good organizational & communication abilities
• Able to adapt to change within a rapidly evolving business environment
• Self-driven and passionate about cars!
• Automotive experience a plus

What you'll bring

• 2-5 years of sales experience in a closing role
• Bachelor's Degree or Equivalent professional experience
• Strong sense of customer service
• Sales pipeline forecasting experience
• Good organizational & problem-solving abilities
• Able to adapt to change within a rapidly evolving business environment
• Strong internal motivation
• Industry experience a plus

Working at CarGurus

We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

We welcome all

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential-starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid