Center 3 (19075), United States of America, McLean, Virginia
Sr. Manager, Strategy Operations
Founded by former strategy consultants, Capital One is a strategy-driven company. The Corporate Strategy group engages on a targeted set of ultra-high impact issues that drive the direction and performance of the company. Projects focus primarily on developing enduring and profitable growth and value enhancement strategies, while working within the business to influence results and ensure follow through.
This Strategy Operations role has the exciting opportunity to scale the People Operations for our growing Strategy organization. We're on a mission to create and deliver enduring systems to attract and develop great talent to the Corporate Strategy team and the broader Enterprise.
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Responsibilities:
In this role, you will build and lead the innovative design and implementation of processes to attract and develop talent within the Corporate Strategy group, including consulting project staffing and overall career support for junior-level Strategy talent. You will work on a cross-functional team partnering closely with Strategy leadership, HR, and the Head of Strategy Operations
- Managing consultant staffing processes in partnership with group leadership to strategically design consulting project teams that deliver high business impact and best-in-class associate development outcomes
- Collaborating with group leadership and with teams throughout the Capital One Enterprise to facilitate short-term rotation opportunities for Strategy associates
- Counseling consulting associates on full career trajectory - from on-boarding, to learning and development, to career growth and advancement
- Creating, in partnership with Strategy HR Business Partners, an enduring process to manage talent mobility
- Working with HR to own continuous feedback process and reviews, ensuring that all associates have clarity on their career development
- Developing and implementing talent management systems and processes that meet the long term development needs of the associates and the business
- Forecasting talent and hiring needs via headcount modeling
- Supporting general operations of the Corporate Strategy group as a member of an interdisciplinary team that oversees a range of functions, including communications, events, planning, special projects, etc.
The skills you bring:
- Strategic and analytic orientation: A proven track record of problem solving based on analytics. Conceptual thinking skills must be complemented by experience with data-backed decision making
- Proven ability to build strong, trusting relationships with associates at all levels. Ability to influence executives to partner in driving our strategic talent agenda
- Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
- Strong facilitation, negotiation and mediation skills; ability to drive to consensus
- Strong business judgment, influencing skills, leadership and integrity
- Strong project management and organizational skills. Meticulous attention to detail
- Highly motivated, self-starter that can work autonomously and can independently take initiative within ambiguous situations
- Passion for coaching and developing a highly-engaged, diverse team of associates
- Ability to indirectly lead moderate to large cross-functional teams to drive complex projects and programs by providing strategic direction
- Proven ability to handle highly sensitive issues with discretion
- Clear results orientation: display an intense focus on achieving both short and long-term goals; should be able to drive and execute an agenda in an uncertain and fluid environment
- Successful track record of thriving in a fast-paced, entrepreneurial and highly dynamic environment, particularly experience working with and on project-based teams; Previous consulting experience is a plus
Basic Qualifications:
- Bachelor's Degree
- At least 3 years of experience working with qualitative and quantitative data
- At least 3 years of experience in project or process management
- At least 3 years of client-facing experience or consulting experience or a combination
Preferred Qualifications:
- 5+ years of experience in professional development
- 5+ years of experience in Human Resources or Human Capital Consulting
- Professional Human Resources Certification or Senior Professional Human Resources certification or coaching certification
- 8+ years of client-facing experience or consulting experience OR a combination
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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