Sr. Manager, Risk Management

Sr. Manager, Risk Management

Capital One is creating a dynamic and innovative work environment to enable associates to use their experience and expertise to drive important projects and high priority deliverables. Risk continues to elevate its presence across Capital One by fostering an environment where collaboration, openness and ingenuity are valued. We obsess about doing the right thing and we believe that innovation is powered by the desire to deliver superior results. We are an entrepreneurial team that embraces bold ideas and if you have the drive for building amazing customer experiences that are driven by data and insight, we want you!

As Senior Manager of Risk Management , you will play a critical role in ensuring key governance activities are executed timely and with a keen eye towards quality outcomes. Specifically this role is responsible for the Enterprise Regulatory Change Management process. You will work closely with the Government & Policy Affairs (GPAG), Legal, Compliance and Business areas to implement new or updates to laws, regulations or rules. You will collaborate with partners to identify process enhancements, to create efficiencies, monitor and maintain program methodology. You will facilitate key forums that support the Regulatory Change process and liaise with compliance and stakeholders caring for the governance and application of compliance methodologies within the Compliance Management Program (CMP). You will drive visible and high priority Risk and Compliance owned projects. You will use creativity and innovation to drive problem resolution and build approaches & tools that meet the needs of all constituents.

• Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence.
• Communicative and Influential - You communicate complex ideas concisely and convincingly orally and in writing. You adjust your communication to your audience and are comfortable facilitating discussion and driving to consensus with groups of stakeholders and presenting to executive leadership.
• Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions.
• Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won't set you back, because you'll stay focused on your goals. You're organized, able to juggle multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do.
• Up for a Challenge and Fungible - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges.
• Passionate and Customer-Focused - You are customer obsessed. You make it your business to understand their needs and their goals and are not satisfied with anything less than an exceptional customer experience.
• Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal.
• Creative and Innovative - You explore diverse ways to drive problem resolution and build approaches & tools that meet the needs of all constituents, and you can prioritize among many conflicting needs and advocate a course of action while remaining flexible and responsive to dynamic situations.
• Functionally Adept - You bring hands-on experience with Fuse, Google Suite of applications and Risk Management methodologies.

• Execute monitoring and trend analysis exercises on key areas within the CMP to identify risks or opportunities.
• Perform and analyze data quality exercises to ensure outcomes are consistent with expectations outlined within the CMP.
• Develop or evaluate existing process level documentation to ensure documentation is maintained consistent with well-managed expectations.
• Keep current on compliance, risk management, and regulatory trends, including best practices and guidelines issued by applicable regulatory bodies and the industry, and identify emerging regulatory risks.
• Coordinate and collaborate with ERM and other risk category stewards to ensure alignment and connectivity of respective programs.
• Contribute to Compliance Monthly Business Review and other reporting to senior management and the Board.
• Proactively identify process gaps or risks, as well as potential enhancements
• Implement/assist in implementing changes to the GRC, as appropriate.
• Drive process improvement by identifying lessons learned and potential corrective action plans.
• Support additional governance activities, regulatory exam and audit requests, and ad hoc requests as needed.

• Bachelor's Degree or Military experience
• At least 7 years of experience in an operations or compliance role within Financial Services, Technology, Consulting, Legal or Audit
• At least 3 years of Project, Process or Risk Management experience

• Postgraduate Degree
• Project Management (PMP), Six Sigma, Certified Data Analytics (CAP), or Certified Regulatory Compliance Manager (CRCM)
• Proven ability to communicate, collaborate, and manage relationships with stakeholders at various levels in a highly matrixed organization