Position Summary:

As a Senior Associate on the Consumer Intelligence team in Corporate Strategy, you will bring consumer insights to life and influence highly strategic decisions. You will work on a variety of different initiatives in a team environment. Many of the day-to-day projects emphasize a need for strong analytical thinking and problem-solving skills. Key to success in the role will be synthesizing information from various sources, designing research and performing analysis, and integrating findings into cohesive and insightful presentations and summaries.

Responsibilities:

• Help shape the strategic direction of one of the largest companies in the US, with a strong focus on identifying and solving consumer needs
• Design and execute rigorous analyses for senior executives related to customer opportunities, leveraging large scale quantitative research, analytics, design thinking, and other approaches
• Contribute to and evolve a broad and deep set of consumer surveys, working with research panel providers to deliver results
• Independently manage work streams and drive results while contributing to group problem-solving

• Assess progress toward customer goals across all our lines of business and products
• Serve as an ambassador for customer experience data and analysis, consulting on customer experience data applications, and infusing customer analytics into decision-making

Basic Qualifications:

• Bachelor's degree with strong academic record
• At least one year of experience in Strategy Consulting and/or Business Analysis

Preferred Qualifications:

• Ability to analyze and solve problems independently in a constantly changing environment
• Proficiency in data analysis and in working with large data sets (including with database queries, data visualization tools, and in cloud-based environments)
• Ability to take a hypothesis-driven approach to solve strategic problems and quickly focus on highest leverage areas
• Robust workstream management skills, including thoughtful attention to detail and skillful balancing of multiple priorities
• Strong interpersonal skills, with experience influencing decision-making outside your core team
• Demonstrably strong written and verbal communication skills
• Experience with survey design and analysis of customer survey data
• Experience with panel-based research and vendor management

Capital One will not consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $109,000 - $124,400 for Sr. Associate, Strategy

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).