Success in this position will rely heavily on working well with associates across the Enterprise. This role requires core strengths in Customer Focus, Results Focus, Problem Solving, and Communication. The ideal candidate will have prior experience working with stakeholders, a demonstrated ability to manage processes through a risk lens, and an ability to assess and make improvements to the effectiveness of these processes. Further, the ideal candidate will have some general writing experience (including presentations) and an attention to detail. A commitment to collaboration and teamwork is required, with a results-focus.

Responsibilities:

• Contributes to the execution of a sustainable policy program to govern and improve the quality of policy documents across the Enterprise
• Supports the execution of policy program projects and initiatives as it relates to the policy management system of record and policy document processing
• Engages in the execution of policy adherence assessments and communicates results with CPO leaders and stakeholders
• Contributes to the development and delivery of process enhancements as it relates to the policy management system of record and policy document processing
• Contributes to the development of clear and concise customer-facing communications (written and presented) and policy related reporting
• Supports audit/exam/litigation requests related to policies, standards and procedures
• Collaborates effectively with stakeholders across organizations such as Operational Risk Management, Compliance, Legal, Technology, Internal Audit, Regulatory Relations, etc.

Basic Qualifications:

• At least 2 years of audit, quality assurance or risk management experience
• At least 2 years of experience supporting, partnering, and interacting with internal business clients
• At least 1 year of experience in Process or Project management

Preferred Qualifications:

• Bachelor's Degree or military experience
• At least 3 years of audit, quality assurance or risk management experience
• At least 3 years of experience in Process or Project management
• Policy Management Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).