The Governance of Controls, Issues, Events team supports Retail Risk Monitoring, Process, & Governance. Our team is made up of passionate and dynamic risk professionals focused on enhancing the risk profile of our Retail Bank and Premium Products business through execution of mission-critical risk, process, and control programs. We are seeking an inquisitive and organized team player to join us as an Senior Risk Associate. As part of this horizontal 1st Line risk management function, this associate will have the unique opportunity to become a subject matter expert in the processes, controls and problems across the Retail Bank and Premium Products organization. Day-to-day, this associate will be working with 1st line stakeholders consulting and executing on the well managed governance roadmap, while performing Pre-closure QA. This includes providing support and guidance to risk management professionals to ensure problem documentation is in adherence to enterprise standards.

The other primary functions of the team for Retail Bank and Premium Products Risk Office includes governance and support for event and issue management and first line compliance monitoring. Utilizing tools such as Tableau and Looker studio. This position partners with 1st and 2nd lines of defense for the governance and oversight of events and issue management. This will include consultation and supporting implementation of methodology changes to Retail Bank and Premium Products risk office partners.

Responsibilities

• Build partnerships with multiple first and second line teams and recognized as subject matter expert for event and issue governance
• Participates in defining the methodology and problem management process leveraged within Retail Bank and Premium Products Risk teams to show adherence of enterprise standard requirements
• Be recognized as the subject matter expert on the team for control, event, and issue governance
• Own the Pre-closure quality review process of event and issues for closure
• Identify key areas of opportunity and trends
• Tracking and updating process documentation
• Resolve or escalate impediments as needed
• Support team with overall governance, reporting and change management
• Assist with the creation and use of Google slides for the broader team

Basic Qualifications:

• Associate's Degree or Military Experience or at least 1 year of Process Management experience
• At least 1 year of Risk Management experience
• At least 1 year of experience supporting, partnering and interacting with internal business clients
• At least 1 year of Google Suite experience

Preferred Qualifications:

• Bachelor's Degree
• 2+ years of experience in Project or Process Management
• 2+ years of experience in Governance or Risk Management
• 2+ years of experience in Change Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).