• Provide subject matter expertise on management and governance of our chat platforms
• Work with partner teams to test and rollout changes to our chat environments
• Work on user requests to create and modify channels, apps, and workflows
• Build new workflows and applications, and support our developer community to do the same
• Assist on content governance and connect governance for business partners
• Provide project updates to leadership including tracking milestones and metrics
• Work with Line of Business associates to advise on solutions that reduce collaboration risk
• Support Cyber Security Operations Center Investigations / Inquiry Requests
• Ensure compliance with corporate Governance, Security-Risk and Audit policies, procedures, and best practices.Support controls testing, audit responses and investigations
  
  
  • Identify gaps in controls, processes, systems and recommend solutions
• Develop technical documentation, policies, and procedures for collaboration platforms.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience supporting real-time collaboration platforms (GChat, Slack, Teams)
• At least 2 years of AWS experience including EC2 instances, ECS Containers, and Lambda

Preferred Qualifications:

• Bachelor's Degree in Computer Science or Engineering
• 2+ years as a Slack Administrator.
• 3+ years of experience building and supporting hosted apps in no-code or scripting platforms
• 2+ years of experience in scripting languages (Python, JavaScript, or Powershell)
• 2+ years of Experience in relational databases (MySQL, Postgres, etc)
• Experience in managing large scale deployments of 3rd party tools
• Experience with configuration and incident management
• Managed partner relationships, especially those involving vendors that provide services

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).