Plano 3 (31063), United States of America, Plano, Texas

Senior Manager, Small Business Lending Operations Special Assets

At Capital One, we strive to create a world class experience for our customers. As the Senior Manager of Special Assets, you have the opportunity to provide leadership to the complex teams in the Small Business Bank organization. You are responsible for developing a team of Special Assets Officers and Administrators that drive mission led performance. You'll empower teams to execute and support our Small Business Customers and internal partners. You will cultivate plans that will clearly accelerate the team toward its strategic & operational goals. You are accountable for Credit and Operational Strategy for the team, Associate experience, and well managed performance activities. You are a leader in the organization and responsible for maintaining Capital One's high standard of excellence

• Responsible for partnering with your team of SAOs to create restructuring/loss mitigation strategies for criticized loans.
• Be capable of applying credit officer, asset management and risk management disciplines
• Be proficient in financial analysis and loan structuring, as well as commercial property valuation and Small Business Administration (SBA) Loans.
• Have experience and knowledge around legal documentation, loan covenants, rights and remedies in the event of default, receivership and bankruptcy scenarios, and restructuring strategies for Commercial and Small Business Administration Loans.
• Utilize expertise in Special Assets to ensure Capital One is leveraging the best practices of its peers and proactively evolving the policies and programs employed by the Bank
• Be capable of working closely with and influencing senior business and risk management leaders when creating, revising or implementing Special Assets workout strategies
• Set the Operational Strategy for your teams
• Demonstrate integrated strategic and tactical thinking to make the right tradeoffs that balance the team and broader organizational perspectives
• Operate confidentially in "gray operational space"
• Ownership for service levels, risk and compliance, and regulatory policies and procedures
• Identify, recruit, develop, and retain top talent
• Develop and deliver on short and long term plans to effectively execute team-based service levels and operational performance
• Build strong relationships and work extensively with the optimization leadership team and horizontal partners to ensure business objectives are met while effectively managing operations objectives centered around controls, risk management, compliance and operational integrity.
• Maintain and foster relationships with key lines of business partners throughout the organization, and identify opportunities to improve end to end processes that lead to stronger and better customer and associate experiences.
• Lead a customer centric culture, drive continuous innovation, and champion change
• Drive a culture that creates high performance and strong associate engagement at all levels
• Serve as a leader, a mentor, a knowledge resource, and an escalation point for associates.
• Set team goals in alignment with organizational objectives. Assisting direct reports in the definition and attainment of individual goals.
• Partner cross-functionally with stakeholders to provide strategic and tactical thought partnership to effectively drive business outcomes
• Effectively advocate for and represent the voice of customers (internal and external) to influence organizational objectives, roadmaps and the overall customer experience.
• Build credibility and trust within the team, with our customers and with our stakeholders.
• Relentlessly push to connect in with customer needs and ensure customer is considered in prioritization and trade-off discussions
• Apply strong communication skills to influence business decisions and inspire breakthrough results
• Perform regular analysis of results and subsequent drivers to identify and implement continuous improvement efforts
• Partner to drive transformational improvements in the customer experience / process
• Prioritize, negotiate and remove blockers to orchestrate successful operations

• Have a solid track record of influencing others, building partnerships and fostering a culture of collaboration
• Be skilled in gaining confidence and building trusting relationships with the most senior line of business executives
• Lead comprehensive workout strategy to ensure optimal loss protection to the Bank in terms of both time and money, while maintaining compliance with regulatory requirements
• Evaluate financial information, collateral, legal documentation and other available information to project probable and maximum loss exposure to Bank
• Proactively seek to improve processes and implement best in class solutions, raising quality and productivity in a calculated way
• Lead criticized and watch list internal governance process and ensure compliance with all reporting and regulatory requirements
• Create a culture of sharing lessons learned within Special Assets and back to the origination functions
• Benchmarks own performance against industry best practices
• Strong written and verbal communication competencies, in addition to financial analytical skills
• Exhibit outstanding influencing skills to effectively drive business outcomes
• Demonstrate a proven track record of well managed operations, bringing the ability to quickly put structure in place to manage work in a well managed way in a dynamic complex environment
• Display a passion for coaching and developing a team of associates through their leadership style
• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

• Bachelor's Degree
• At least 6 years of experience in Special Assets working with criticized Loans
• At least 3 years of People Management experience

• 8+ years of experience in Special Assets working with criticized Loans
• 5+ years of People Management experience