West Creek 4 (12074), United States of America, Richmond, Virginia

Senior Manager, Process Manager (Enterprise Platforms Technology)

At Capital One, we're building a leading information-based technology company. We think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one. Our innovations impact tens of millions of consumers but we have the passion and heart of a small startup. We intend to disrupt the technology market with the software tools that we built to power our own successful digital transformation.

• This position is looking for a highly motivated professional with excellent risk management, (b) internal control, (c) audit, (d) process improvement, and (e) change management skills. This individual would be able to design, implement, and effectively operate innovative solutions, processes, and technology to identify, assess, and appropriately manage the software development lifecycle.
• As a Sr. Manager of Process Management, you will lead in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time.
• We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

• Interact with business counterparts and other Tech colleagues to ensure appropriate coverage of shared controls and/or shared processes
• Proactively engage team members and project leads to ensure system changes or enhancements consider controls and standards during design and through implementation
• Review and verify governance documents and procedures for accuracy and effectiveness
• Create and disseminate reports and metrics related to the risk environment to key stakeholders
• Identify opportunities and work with business stakeholders and partners to embed risk management practices into our daily operations and business processes across the organization

• Self-starter who knows when to work independently and collectively to meet task deadlines and specifications
• Keen ability to navigate "white space" or ambiguous situations
• Collaborative team player attitude with an ability to positively shape and influence effective organizational outcomes
• Eager to periodically participate in other special projects for the team
• Savvy with providing consultation about the design, implementation, and operating effectiveness of IT and business application control activities
• Passionate about organizational design, development, and effectiveness
• Appreciative of organizational science and theoretical frameworks that prescribe how to achieve optimal organizational results

• High School Diploma, GED, or equivalent certification
• At least 5 years of Process or Risk Management experience
• At least 3 years of Continual Improvement experience

• Bachelor's degree
• 3+ years experience delivering technology and system implementation programs
• 3+ years experience with Technology or Cyber Risk Management
• 3+ years experience with the regulatory framework governing the financial services industry
• Agile Certification, PMP Certification or Masters Certificate of Project Management (CPM)
• Proficiency in agile tools, data analysis tools and reporting software (ie, Tableau, Confluence, Jira)
• Ability to set direction, manage expectations and lead cross-functional teams to drive results