Locations: VA - Richmond, United States of America, Richmond, Virginia

Senior Learning Associate, Instructional Design Team

As a member of our Learning Design Team, a Senior Associate learning designer will be responsible for designing memorable learning experiences for Capital One associates that achieve business objectives and drive performance. You will partner with business leaders and SMEs to design, develop, implement, scale, and continuously improve learning materials on a number of topics, including Compliance.

You will collaborate with other Instructional Designers on the team and beyond to streamline processes, share best practices, stay up to date on emerging learning trends, and increase the effectiveness of learning solutions by identifying and recommending formats and modalities that create an optimal learning experience.

• You take delight in finding the best learning design for a specific learning need and have experience with Articulate course authoring tools
• You know how to balance learning best practices with business needs and constraints, using good judgment in balancing both quality and efficiency
• You value creating learning experiences that are effective, engaging, and inclusive, solving business needs while delighting and engaging the learner
• You have expertise in adult learning theory, cognitive science, and other evidence-based learning fields, with a passion for staying on top of the latest research developments
• You own your work, drive efficiencies, and deliver exceptional experiences with a constant eye towards improvement
• You are agile and adaptive with the ability to work through ambiguity, work on multiple projects at once, and prioritize to move work forward

• Deliver high quality, memorable learning experiences for Capital One associates primarily focused on compliance and policy requirements and other role-required learning
• Consult with Compliance Governance and other line of business partners and learning team members on training needs, solution design recommendations, and delivery expectations
• Increase the effectiveness of learning solutions by identifying and recommending format/modalities that create an optimal learning experience and demonstrate an understanding of adult learning principles
• Collaborate with team members on learning and development best practices as a means to ensure superior deliverables on all projects and initiatives
• Assume personal responsibility for multiple projects and follow-through to completion with minimal need for direct supervision
• Engage with content owners to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet strict compliance deadlines
• Create a feeling of inclusion establishing a comfortable learning environment while delivering inclusive learning
• Manage multiple learning initiatives simultaneously
• Have strong project management skills and strong verbal/written communication skills
• Assist Learning Manager by identifying issues, diagnosing problems, generating alternative solutions, and analyzing opportunities and risks
• Demonstrate expertise with ADDIE, SAM, and Agile training development models

• High School Diploma, GED or equivalent certification
• At least 2 years of experience in Instructional Design
• At least 2 years experience with the Articulate 360 suite of learning development products

• At least 1 year of experience in project management
• Advanced Google Suite skills
• Intermediate experience working with graphics tools including Adobe Photoshop and Adobe Illustrator or similar
• Intermediate experience with video editing tools (Adobe Premiere, Camtasia, or similar)