West Creek 2 (12072), United States of America, Richmond, Virginia

Senior HR Risk Associate

As a Senior HR Risk Specialist in Capital One's Human Resource Business Risk Office you will be responsible for working with business partners to identify and consult on potential risks to Capital One, applying your risk/process management and analytical skills to drive well-managed risk activities. If you are curious and eager to learn new things, love problem solving, and have a deep reverence for risk and process management, this may be the role for you!

HR Risk Specialists at Capital One are highly motivated risk and process management professionals with excellent analytical, organizational, and communication skills. As Capital One evolves to meet the ever-changing landscape, so do our risk specialists. A successful risk specialist operates from a foundation of knowledge about the Line of Business with whom they are working, laws/regulations, processes, associated controls, good risk management and risk mitigation practices. They are forward thinking, quick to adapt, and technologically adept.

• Business Area Contact (BAC) for Human Resource with the Corporate Policy Office. The BAC is responsible for driving efficient policy management across a Business Area.

• Addresses day-to-day policy management-related matters for their Business Area and helps identify documentation and policy management issues to be escalated to the proper channels
• Ensures effective policy management workflow under guidance provided by the CPO;
• Coordinates with Document Owners to ensure effective completion of documentation under guidance provided by the CPO
• Reports policy management workflow status to the CPO
• Communicates relevant information from CPO led forums and meetings to affected Business Area stakeholders and coordinates collection of materials for CPO led forums and meetings
• Receives and responds as a single point of contact for CPO policy document queries and concerns.

• (SME) on Human Resources Policy, Standards, and Procedures Management
• Owns submission of Policy and Standards On and Off Cycle renewals with Document Managers, Owners, and Approval Authorities
• Collaborates with Vertical Risk Advisors and business partners for timely delivery of Policy, Standards & Procedures updates according to Corporate Policy Office (CPO) standards (Project, process, risk management, & communications)
• Prepares document owners and document managers for upcoming CPO assessments & manages deliverables with the Lines of Business and Vertical Risk Advisors
• Ownership of Monthly Policy Newsletter
• Ownership of the HR Policy management and HR Risk Office Internal Google sites
• Ownership of Risk Office Local Work Instruction Repository and Annual Review Oversight
• Ensures independent escalation of risk management gaps, issues, and concerns to management;
• Identifies opportunities to improve risk management practices and develops solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience
• Participates in and executes other special projects for the risk office

• High School Diploma, GED or equivalent certification
• At least 1 year of experience working in the Agile Team environment
• At least 1 year of experience in project, process, program, or risk management

• Bachelor's Degree or military experience
• At least 3 years of experience in process management
• At least 3 years experience working in an Agile Team environment
• At least 3 years of experience with Business Process Management (BPM)
• At least 3 years of experience working in Risk Management
• At least 3 years of experience in Human Resources
• At least 1 year of experience with Control Management
• Strong problem-solving skills
• Strong written and verbal communication skills
• Experience with Workiva