The Senior Director, Risk Management will report to the Senior Vice President, FS Risk Management. In support of the Loan Servicing Line of Business, this Sr. Director will also sit on the Executive Vice President to Loan Servicing's Leadership Team and act as their primary risk advisor. The leader will be responsible for ongoing management and continuous improvement of the programs within their scope. This includes ensuring that the Loan Servicing risk management program establishes the appropriate risk management expectations across the division in alignment with risk management best practices and regulatory expectations. This leader will also develop a vision for future enhancements, particularly in the space of data analysis and root cause analysis, and ensure that this critical work continues to adapt to the changing needs of the organization over time.

The ideal candidate for this role will have strong experience in Risk Management within the financial services industry, ideally with experience across the lines of defense. Top notch problem solving, communication and analytical skills as well as the ability to drive decision-making with senior executives across all three lines of defense will be critical to success. Additionally, this candidate will possess significant leadership experience, including leadership of direct teams, program delivery, change management, and influence/collaboration with multiple stakeholders across the organization.

Responsibilities

• Ensure effective management and enhancement of Loan Servicing's risk management program in alignment with business objectives and stakeholder expectations (including applicable regulatory frameworks)
• Drive cross-functional improvement efforts across the line of business, and the division where applicable. This includes enhancements to enterprise-wide practices around Root Cause Analysis
• Drive proactive analysis and reporting around all risk management processes to identify lines of business and/or division -wide themes, trends, and opportunities for improvement
• Develop and deliver appropriate reporting to senior management and the Board of Directors

Competencies

The ideal candidate will be a seasoned risk management professional with strategic leadership skills, and a proven ability to operate effectively in a complex, highly-regulated environment. Candidates should have a passion for leading risk management frameworks that improve our ability to be well managed and ensure we have a best in class enterprise risk strategy.

Leadership:

• Able to lead a team through change to drive a culture of strong risk management.
• Highly collaborative, energetic, results-oriented, and entrepreneurial in nature.
• Approaches risk management with a forward lean and an orientation towards innovation.
• Understands and embraces the power of technology, analytics, and automation to drive error-free execution from a second line perspective.

Strong Business Judgment:

• Able to employ judgment and experience to make rapid and complex decisions.
• Able to influence and build consensus among peers and senior leaders leveraging sound logic and intellectual horsepower.
• Able to identify critical issues and to resolve them quickly.

Communication:

• Able to identify critical issues and to resolve them quickly.
• Exhibits leadership presence with highly developed interpersonal, presentation, and communications skills (written and oral).
• Communicates easily at all levels of the organization, as well as with external parties including regulators and consultants.
• Has good knowledge of the regulatory landscape in the financial industry and an ability to interact regularly with the multiple Federal banking regulators with jurisdiction over Capital One.

Basic Qualifications:

• Bachelor's degree or military experience
• At least 5 years of people management experience
• At least 5 years professional experience in compliance, legal, audit, project management, finance or regulatory experience the financial services industry

Preferred Qualifications:

• 6+ years of experience leading risk programs, projects, or initiatives across an organization
• 8+ years of experience in people management
• 8+ years of experience in financial services

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).