At Capital One, we believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. This role will drive forward the work of best-in-class Learning professionals who enable game-changing business results by providing cutting edge programs and solutions. Here at Capital One, you have the opportunity to work in an environment in which the business truly values the strategic learning partnership to unleash greatness in our associates.

The Senior Director, Learning & Development will serve as a driving influencer and champion on the Learning & Development (Capital One U) leadership team alongside 5 other senior leaders, charting the direction of our organization of ~300 learning professionals. In doing so we will jointly define the cutting-edge futures for more than 50,000 Associates across Capital One. This individual will also have direct management of a functional tower. You will influence, reimagine, and refine impact across key Learning domains: onboarding, Student and Grads programs, competency development, internal mobility, technical curricular colleges aligned to high growth job families, leadership and executive development, and/or line of business learning teams. This position requires a strategic and forward thinker, a problem solver, relationship builder and bold innovator.

What you will bring to the role:

• Ability to break down some of the highest priority, business critical issues
• Capacity to assess where the leverage is for L&D and resolve challenges with structured approaches and frameworks
• Ability to establish and leverage operational and quality standards across the organization
• Ability to flex style with business leaders, learning and non-learning professionals, and subject matter experts in tech, product, and lines of business across outcomes (e.g., brainstorming, decision-making, briefings)
• Ability to work backwards from a workforce plan and and guide the development of curricula
• Customer centricity
• Deep business acumen to use learning as a lever to drive business results
• Data literacy, visualization, and experience measuring outcomes
• Forward lean in technology and automation

Key Responsibilities:

• Build strong relationships and consult with business leaders, HR partners, and L&D teammates to deliver learning strategies and experiences that meet people where they are and bring them forward on their journey
• Bring proven practices from design thinking, adult learning theory, and innovation to pilot and test new approaches that can generate improved experiences and outcomes
• Devise and implement a clear and consistent learning assessment model to measure results and return on investment, short term and long term
• Develop a multi-year and near-term strategy and roadmap for learning and development across the key functions, aligned to the needs of key partners
• Lead the change management and communications efforts to support the roll out of new resources and create sustainable, well managed programs and processes by applying discipline in simplicity and scalability
• Fuel a culture of continuous learning on the team and among our partners by keeping an active pulse on external trends and bring them back to the team
• Motivate the team to high performance while caring for well-being and balance as a role model and a tone-setter for the team
• Communicate with and influence leadership at all levels
• Prioritize learning efforts and effectively allocate resources
• Advance the mission around diversity, inclusion, and belonging through leading practices in hiring, team building, and infusing these concepts throughout the learning experiences

Basic Qualifications:

• Bachelor's Degree or Military experience
• At least 3 years of experience in instructional design or learning experience design
• At least 5 years of experience in client consulting
• At least 5 years of experience leading and implementing learning strategies
• At least 5 years of experience in people leadership
• At least 5 years of experience in project management

Preferred Qualifications:

• Master's Degree in Business Administration, Education, Human Resources, Instructional Design, Learning and Development, or Organizational Design or Effectiveness
• Professional Human Resources Certification or Senior Professional Human Resources Certification

• 3+ years of experience working in senior level Learning & Development roles
• 10+ years of experience in client consulting / performance consulting
• 10+ years of leading cross-functional project teams to build, deliver, and measure against transformational strategies

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).