114 5th Ave (22114), United States of America, New York, New York

Senior Associate, Product Manager- Retail Bank, Site Reliability Engineering

At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we've grown bigger, we've found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances.

In the Retail Bank, we've combined this human-centered approach with our heritage of data-driven decision making to design, build and test our way to truly enabling financial experiences. We've challenged ourselves to spend less time planning, more time doing, and, above all else, to see the world through the eyes of our customers as they work to understand and manage their money.

• Empowered. Part of a team driving the bank's omni-channel servicing portfolio responsible for setting and delivering an experience framework on how our customers should be serviced in both digital and digital-human interactions
• Learning constantly. Work deeply with customers, associates, designers, technologists and data scientists to build cutting edge solutions
• Innovating relentlessly. Pushing big change by asking bold questions; starting small, testing, and learning your way to something dramatically better
• Sharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better
• Connecting creatively. Jumpstarting a self-supporting community by sowing the right seeds, building the right tools, integrating the right off-the-shelf products and just plain elbow grease
• Succeeding strategically. Solving the right problem and holding on the wrong one.

• Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea, or follow an email chain for weeks to find someone with an answer.
• Do-er. You have a bias toward action, you try things, and sometimes you fail. You dug up a hidden feature in an API that let you do something really cool or introduced a new routine that broke down silos led to better decisions.
• Passionate. You care about growing others and bringing them together around what's possible. You've started meetup groups or taught General Assembly courses because you love enabling others.
• Communicator. You can communicate complex ideas clearly, your team knows their priorities and why they're doing what they're doing. Maybe you're an introvert, or maybe you're an extrovert, but nobody accuses you of keeping them out of the loop.
• Wrangler. You've gotten back-end engineers to play nice with iOS developers, you can inspire an ETL developer to write creatively about her latest pipeline.
• Fearless. Big, undefined problems don't frighten you. You can work at a tiny crack until you've broken open the whole nut. You are comfortable saying no.

• Competitive salary and equity (including a robust 401(k) plan)
• Excellent medical and dental insurance (and other health benefits)
• Superstar product, design, data and engineering leaders [Paypal, Google, Gilt, Yodle, AOL, Adaptive Path]
• Top class engineering teams that you will lead and build product alongside
• Continuous learning budget
• Highly supportive and "bought in" leadership environment

• At least 2 years of experience working with cross-functional teams to deliver consumer experiences.
• At least 2 years of digital industry experience for consumers
• Bachelor's Degree or military experience

• At least 2 years of experience building applications with cloud-based technologies
• At least 2 years of experience as a Product Owner in an Agile development process
• MBA