Center 3 (19075), United States of America, McLean, Virginia

Senior Associate Instructional Designer

Does the idea of reimagining the learning experience for a group of hyper-digital, fun-seeking, customer-centric associates sound less like work and more like fun? Can your writing voice be described as fresh, modern, and conversational? When reading learning blogs over your morning coffee, do the words Bloom, Masie, and Gagne mean something to you? Are you occasionally adapting to real life issues using short videos or quick tutorials? If you are zealous about the associate and customer experience and if people regularly seek you out because of your creativity, talent, and work style, keep reading!

This role will be responsible for the design and development of a diverse set of learning materials to support our Small Business Banking group. This individual will partner closely with key business partners to translate business intent into engaging learning materials, with a focus (though not exclusively) on digital-first learning methods. This individual will analyze learning needs, design and develop blended learning solutions from raw materials, and measure and report out on learning effectiveness. They will script videos, storyboard e-Learning courses, structure simulations, create digital games, and much more. We need cutting-edge design with a balance of digital content customized to our Business Banking learner experience. We are taking big steps in onboarding associates and making bold investments supporting and developing existing associates and leaders. We are focused on delivering memorable, engaging, learning experiences to our associates that drive performance and achieve business objectives by leveraging integrated learning throughout their career with our contact center.

• Increase the effectiveness of learning solutions by identifying and recommending formats and modalities that create an optimal learning experience
• Design and develop curriculum, programs, learning materials, and performance support tools from a blank slate (including self-study, classroom, eLearning, etc.) based on industry design standards for a given modality (includes traditional, web, and mobile design)
• Design content, including (but not limited to) measurable learning objectives, leader and participant materials and tools, experiential scenarios and simulations, assessment and evaluation questions
• Decrease required development time through proficient use of Articulate Storyline for eLearning development
• Demonstrate an aptitude for, knowledge of, and agility with new learning technologies in a fast-paced, ever-changing environment
• Design training solutions that demonstrate an understanding of adult learning principles and leverage current learning trends, including gamification and rich media (example: video) to enhance the learner experience
• Participate in stakeholder, subject matter expert, and learner interviews that enable identification and curation of relevant content for the end-learner
• Recommend and document project instructional standards and strategies, learner engagement strategies, and evaluation plan
• Represent Learning in broader project efforts, ensuring an early focus on the implementation needs to ensure effective delivery in 100% alignment with project timeline goals
• Engage with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet client needs
• Participate in Train-the-Trainer activities, when applicable
• Partner with other content developers to support material development needs, as appropriate
• Assist Learning Manager by identifying issues, diagnosing problems, generating alternative solutions, and analyzing opportunities and risks
• Set and achieve challenging individual goals that support department and business goals
• Predict resources needed to reach learning objectives and manage them in an effective and efficient manner
• Assume personal responsibility for projects and follow-through to completion with minimal need for direct supervision
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Proficient use of multiple rapid development content tools to create online courseware
• Exceptional professional communication and technical writing skills
• Experience with ADDIE, SAM, and Agile training development models
• Experience with project management and managing multiple, simultaneous tasks

• High School Diploma, GED or equivalent certification
• At least 2 years of experience in Training Design and Development
• At least 1 year of experience with Articulate Storyline, Captivate or Camtasia
• At least 1 year of experience utilizing Google Suite to create online or eLearning courseware

• At least 3 years of experience in Training Design and Development for digital modalities
• At least 2 years of experience with curating and developing content to be consumed on mobile devices
• At least 2 years of experience with multimedia photo and video editing software