Senior Associate, Change Management
Are you intrigued by personality styles, generational studies and what motivates people? Are you determined to challenge the status quo of how information is delivered over mundane email and stale powerpoints? Are you energized by win-win partnerships? The Commercial Bank Communications and Change Management team wants you!
As a Change Management Leader in Capital One's Commercial Bank, you will be part of a smart, talented team responsible for supporting leaders and associates on the most impactful changes happening within the organization. The team delivers change management practices to a wide variety of change efforts within the Commercial Bank centered around transformation - from process improvements to technology deployments and many efforts in between. You will partner with subject matter experts to get up to speed on the changes, complete impact assessments to understand scope and scale, and develop a thoughtful change implementation plan with the ultimate goal of achieving adoption and creating the best associate and client experience.
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A successful candidate will have proven experience and knowledge of change management and communications methodologies. The candidate should also possess strong influencing and problem-solving skills, as well as exceptional communication skills.
Responsibilities:
- Contribute new ideas to the team to challenge "the way it's been done before"
- Be curious about emerging technology and concepts like design thinking, agile project management, engaging marketing strategies
- Keep track of your own progress with change deliverables in a fast paced environment, and provide relevant updates to internal team and leadership, when required
- Build competencies as a Change Practitioner and serve as a champion for change across Commercial to help others deliver improvements that increase associate engagement and transfer knowledge
- Collaborate with key stakeholders to conduct change impact assessments, change plans, ideas and reasoning for behavior change, readiness, and associate experience
- Track channel metrics to monitor adoption and effectiveness, to identify resistance, performance gaps, and to enact action plans
- Keep websites and documentation accurate and engaging for all audiences
Basic Qualifications:
- Bachelor's Degree or Military experience
- At least 2 years of experience in Change Management, Communications, Marketing or Project Management
Preferred Qualifications:
- 3+ years of experience with organizational change management
- 3+ years of experience with JIRA or other Agile software solutions
- Change Management Certification (PROSCI)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
#CommOps
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $86,300 - $98,400 for Sr. Process Manager
Plano, TX: $78,400 - $89,500 for Sr. Process Manager
Richmond, VA: $78,400 - $89,500 for Sr. Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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