We are seeking a dedicated, disciplined, process professional who excels in a team environment. This individual will have demonstrated that they have improved processes in the past with measured results. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. Additionally, building win-win partnerships with multiple business stakeholders as well as across ESM, while adapting to and managing change in a fast-paced, dynamic environment, are essentials for this role.

Responsibilities:

• Ensure all life cycles phases have appropriate process health definitions and measures in place

• Manage data quality reporting
• Facilitate escalation process for past due activities
• Establish and facilitate holistic QA program for ESM lifecycle phases, including aggregated reporting
• Maintain Audit Readiness through increased reporting and analytics
• Drive risk management process improvements
• Work with and communicate identified gaps to process owners to ensure that PSPs are accurate and reflect ESM overall alignment
• Collaborate effectively with 1st line partners, 2nd lines of defense (Compliance, Legal, Enterprise Risk Management, Operational Risk Management) and 3rd line of defense (Audit)
• Provide subject matter expertise on risk management processes when representing the department in projects and other meetings

• Lead other risk projects, as needed

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 3 years of experience with Process Management or Project Management
• At least 3 years of experience working in a Risk Management field

Preferred Qualifications:

• Bachelor's degree or military experience
• 4+ years of experience in process management
• 3+ years of experience with Business Process Management (BPM), Six Sigma or Lean process improvement techniques
• 4+ years of experience working in Risk Management
• 3+ years of experience in Third Party Management
• Experience with Governance, Risk, and Compliance software tools (Fuse at Capital One)
• Experience in quality assurance and reporting activities

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you require an accommodation to apply for a job or to perform a job, please contact Capital One Recruiting at 1-800-304-9102 or RecruitingAccommodation@capitalone.com.

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $132,800 - $151,600 for Manager, Supply Chain

McLean, VA: $146,100 - $166,700 for Manager, Supply Chain

Richmond, VA: $132,800 - $151,600 for Manager, Supply Chain

New York, NY: $159,400 - $181,900 for Manager, Supply Chain

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).