Center 2 (19050), United States of America, McLean, Virginia

Privacy Compliance Advisor, Manager (Enterprise Services)

Capital One's technology transformation has presented an exciting opportunity to usher in leading edge, innovative approaches to compliance risk management in close partnership with our business clients. Capital One is increasingly using technology to further its most dynamic, innovative products, which calls for new, creative ways for us to think about compliance and risk in a way that helps the business succeed, safely and quickly. Privacy Compliance is at the center of these activities, and performs a key risk management role to ensure the business and corporate initiatives comply with applicable federal, state, and international privacy laws and regulations.

• Support the Enterprise Services Privacy Compliance Team by advising on domestic and international privacy risks;
• Closely follow emerging privacy trends across the country and internationally, including the development of new privacy laws, regulations, trends, and emerging risks. Identify trends in data and advise on identified current and emerging privacy risks;
• Maintain subject matter expertise of applicable privacy laws and regulations such as FCRA, FACTA, TCPA, TSR, CAN-SPAM, GLBA, GDPR, Mexico's Privacy Law (and other international privacy laws as necessary), FFIEC guidance, CCPA/CPRA, CA SB1, HIPAA;
• Provide effective challenge and guidance on privacy risks and support Enterprise Services through various interactions and forum engagements;
• Advise Enterprise Services on application of privacy requirements, development of controls and monitoring, remediation/corrective action of compliance breakdowns, and changes in law or regulation;
• Support and, as necessary, participate in evaluation of Enterprise Services initiatives and processes from a privacy risk perspective;
• Assist the business in developing and maintaining the Compliance Management Program (i.e., how to monitor, report, and train);
• Actively participate on complex projects by providing guidance, advice, and effective challenge;
• Active involvement with privacy compliance testing and third party compliance;
• Review privacy-related complaints generated from the business and provide guidance on remediation; escalate and consult with subject matter experts, when necessary;
• Evaluate Internal Audit, Regulatory Exam, and self-identified privacy issues and events for compliance impacts;
• Assist in capturing, maintaining, and analyzing compliance data, interpreting it to ensure consistency and adequate Compliance Risk Management.

• Clear results orientation and focus on achieving both short and long term goals;
• A proven track record of supporting and working across business lines and functions and with a senior management team;
• Ability to navigate "white space" or ambiguous situations to drive and execute an agenda in a fluid environment;
• Solid teamwork skills; ability to build and leverage the capabilities of a high-performing team;
• Highly developed interpersonal, presentation, and communications skills (written and oral) coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills;
• Strong judgment, influencing skills, integrity, and discretion in handling highly sensitive issues;
• Ability to effectively challenge first line of defense risk taking, risk assessments, and risk mitigation efforts;
• Successful track record of thriving in both a highly regulated industry and a fast paced, entrepreneurial, and dynamic environment;
• Strong project management, process management, and organizational skills;
• A collaborative, energetic, solution-oriented, and innovative leadership style;
• Ability to balance operating independently with appropriate escalation and interaction with senior leadership;
• Willingness to work as a team player and interact with associates across functions, departments, and job levels, both inside and outside the Compliance Department; and
• Understanding of key regulatory and audit requirements and three lines of defense risk management framework.

• Bachelor's Degree or military experience
• At least 3 years of experience in a risk or compliance role within a FinTech, Financial Services, or Technology organization

• Master's Degree or Juris Doctorate
• 6+ years of experience in privacy compliance, or 6+ years of experience in legal, or 6+ years of experience in audit
• CIPP (Certified International Privacy Professional) certification, CRCM (Certified Regulatory Compliance Manager) certification, ACAMS (Association of Certified Anti-Money Laundering Specialists) certification, CISSP (Certified Information Systems Security Professional), or CISM (Certified Information Security Manager)