Principal Risk Associate - ERM (CPO)

Success in this position will rely heavily on working well with associates across the Enterprise. This role requires core strengths in Customer Focus, Results Focus, Problem Solving, and Communication. The ideal candidate will have prior experience working with stakeholders, a demonstrated ability to manage processes, and an ability to assess whether processes are well-designed and effective. Further, the ideal candidate will have writing experience (including presentations) and an attention to detail. A commitment to collaboration and teamwork is required, while having a strong ability to influence with a results-focus.

As a relationship advisor, you are a key partner to the business areas and serve as a liaison between them and the CPO. You will be responsible for maintaining direct relationships with Business Area Contacts (BACs) and policy stakeholders to advise on the creation and management of policies and supporting documents that meet enterprise requirements and help identify issues to be escalated to the appropriate CPO forums. You will serve as the voice of the business area and advocate for the business area's policy needs. At the same time, a relationship advisor will serve as the CPO's ambassador to the business areas to keep them abreast of any changes.

Responsibilities

• Contributes to the development and execution of a sustainable policy program to govern and improve the quality of policy documents across the Enterprise
• Engages in the review of policy documents and partners with policy stakeholders to drive consistency and improve content in policy documents
• Conducts effective challenge on policy documents at various stages in the policy management lifecycle
• Conducts policy adherence assessments to evaluate the effectiveness of adherence practices within policy documents
• Analyzes policy management data to identify risks, process improvements, and areas for increased training
• Writes, contributes to, edits, and delivers communications (including presentations) that aid in the design, development, refinement, and usage of risk management functions, practices, and activities
• Develops training and other tools and resources for managing policy documents
• Demonstrates strong business judgment, leadership, and integrity
• Collaborates effectively across multiple stakeholders and organizations such as Operational Risk Management, Compliance, Legal, Technology, Internal Audit, Regulatory Relations, etc.

Basic Qualifications:

• Bachelor's Degree or military experience
• At least 2 years of audit, quality assurance or risk management experience
• At least 2 years of experience supporting, partnering, and interacting with internal business clients
• At least 1 year of experience in process or project management

Preferred Qualifications:

• Workiva or Wdesk experience
• At least 3 years of audit, quality assurance or risk management experience
• At least 2 years project or process or project management experience
• Policy management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).