Responsibilities:
- Coordinating individual tasks as part of a broader process initiative
- Collaborating within the team and across teams
- Documenting data and information and using analytics and reporting to provide transparency to decision makers.
- Tracking and resolving process breakdowns
- Understanding customer's needs of the process and driving process improvements
- Providing centralized oversight of the process and conducting regular process risk assessments

The Person:
We are looking for individuals who excel in a team environment, have strong communication skills, attention to detail, and the ability to adapt to change quickly. This is a great opportunity to begin your career in the field of process management.

Manual review team is responsible for processes and procedures for reviewing customer platforms model results. Manual review team members are expected to execute manual reviews according to documented procedures. These procedures detail the process for reviewing customer records to ensure the models are making appropriate customer decisions. In addition to executing the documented process, manual reviewers are expected to identify any process improvements and bring them to the attention of team leadership. Results of these processes ensure customers records are handled appropriately and customer platform models are functioning correctly.

In addition to normal daily manual reviews of business as usual model decisions, the manual review team member may be asked to complete ad hoc manual reviews of model decisions to support new portfolio of accounts, new models, and customer acquisitions.

Basic Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 1 year experience in Process Management

Preferred Qualifications:
- Associates Degree in Business, Marketing or Project Management
- Project Management, PMI Certification, Process Management Certification
- 2 years of experience in Process management
- 1 year of experience in Project management

- Proficiency in Microsoft Office

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $62,500 - $71,300 for Process Coordinator II

Richmond, VA: $56,800 - $64,800 for Process Coordinator II

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).