West Creek 1 (12071), United States of America, Richmond, Virginia

Principal Associate, Risk Management - Event & Issue Management (Hybrid)

The Platforms Well Managed team provides a strategically positioned offense, designed to strengthen the "well managed" muscle across Platforms and fuel sustainable innovation by offering centralized support across multiple dimensions of risk mitigation activities including Control Governance & Transformation and Issue & Event Management.

As a Principal Risk Associate performing Event and Issue Management, you will work among a talented team of individuals who provide dynamic risk-centered solutions, guiding business partners through the disposition, discovery, containment and recovery of process and platform breakdowns. You'll have an opportunity to contribute to exciting work that will make a difference, driving sustainable solutions for process excellence, risk mitigation to deliver on the Platforms goal to keep 100% of Customer promises.

• Provide project management for Issue and Event management execution through established processes and standards to mitigate risk to company and ensure optimal customer recovery
• Partner with Legal and Compliance to deeply understand exposure from breakdowns to provide guidance to the business
• Guide root cause analysis to ensure the breakdown is fully understood to influence sustainable containment plans in order to prevent similar future breakdowns
• Coordinate, influence and negotiate priorities with partner dependencies to ensure event goals/timelines are met; escalating when appropriate
• Streamline interactions with the business related to breakdown enhancement, event progress and process improvement opportunities
• Support research and problem-solving as needed to support the business
• Training and development of teammates and others as necessary
• Establishing strong interaction models and relationships to collaborate with key stakeholders, ensuring delivery of commitments
• Maintaining performance that aligns with quality and production metrics

• A deep understanding of Capital One Enterprise Risk Management Standards, tools, playbooks and systems to document the risk and resolution as required
• Demonstrate outstanding communication and relationship building
• Exceptional collaboration skills necessary for interacting with key stakeholders at all levels across the company to manage, inform, and influence outcomes
• Strong judgment and critical thinking skills
• Process and project management experience with excellent organization and planning skills
• Capacity to deliver quality work, multi-task, and focus on priorities in a dynamic environment
• Strong problem solving skills

• High School Diploma, GED or equivalent certification
• At least 2 years of Operations, Financial Services Compliance or Risk Management experience
• At least 2 years of experience in Process Management or Project Management

• Bachelor's Degree or military experience
• 1+ years of Risk Event management or Issue Management experience
• 1+ years of analytical experience
• 3+ years of experience in management of multiple projects concurrently in an autonomous environment
• 3+ years of risk methodologies and corporate risk practices experience
• 3+ years of operations management or risk management experience
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification