Principal Associate Process Manager - Hybrid
Job Description:
As a Principal Associate Process Manager on the Enterprise Payments Strategy & Analytics team, you will be part of a highly collaborative, talented team responsible for leveraging data and analysis to identify and propose improvements to address the root cause and create greater value for Enterprise Payments and our customers. This PA level process manager will support, monitor, report and plan process improvements, redesign initiatives, and make recommendations on changes. They will also collect and analyze data for reporting to support recommendations and manage formal documentation. They will have the opportunity to collaborate on project teams and broader initiatives to represent the business for changes that may impact departmental payment processes.
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We are seeking a dedicated, disciplined, professional who excels in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. This role requires frequent collaboration with multiple teams across Retail Bank to increase value add activities while ensuring we are mitigating risk to enable the best customer experience.
General Responsibilities:
- Responsible for examining, documenting, and improving an organization's business processes by identifying inefficiencies, bottlenecks, and areas for optimization, then designing and implementing new procedures or technologies to streamline operations, increase efficiencies, and reduce risk
- Gathering data from various sources to analyze performance metrics, highlight trends, measure the impact of process changes and identify gaps
- Documenting current business processes using flowcharts and diagrams to visualize workflows and identify potential areas for improvement
- Collaborating with stakeholders to understand their needs and gather requirements for process
- Analyzing data to pinpoint inefficiencies, bottlenecks, and areas for automation within existing processes
- Designing new processes or modifying existing ones to address identified issues, including proposing technology solutions where applicable
- Facilitating the implementation of new processes and managing stakeholder expectations during the transition
- Developing new KPIs to measure the effectiveness of implemented process changes and making adjustments as opportunities arise
- Effectively communicating process improvement plans and findings to stakeholders at all levels of the organization
- Supporting high visibility, high impact work alongside a diverse team of Business Analysts, Data Analysts, Process Managers, Operations SMEs, and Product Partners
The successful candidate:
- Process minded with multidimensional skills across, Project, Risk, & Analysis
- Comfortable working with data, identifying trends, and articulating results to a diverse audience
- Effective communication and stakeholder management skills with the ability to influence across multiple levels of the organization
- Intellectually curious with the drive to understand how things work
- Passionate about process excellence and risk management
- Thrives in a highly collaborative environment while working with business partners
Location: West Creek 5 (Richmond, VA) and Center 2 (McLean, VA) - this role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.
Basic Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 2 years of experience with Google Suite
- At least 3 years of experience in Process Management, Process Analysis, Project Management, or Risk Management
Preferred Qualifications:
- Bachelor's Degree or military experience
- At least 5 years of experience in Process Management, Process Analysis, Project Management, or Risk Management
- Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $102,700 - $117,200 for Principal Process Manager
Richmond, VA: $93,400 - $106,600 for Principal Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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