Locations: US Remote, United States of America
National Auction Manager (Remote)
Manages relationship between Capital One and various suppliers. Responsible for understanding the objectives of their line of business and then developing and managing the outsourced supplier network that meets performance, cost, and risk goals. Monitors reports which detail supplier performance, communicates performance to suppliers, and makes recommendations for improvement, as needed. Participates in developing strategies, processes, or projects that will improve business performance. Develops skills of the team to leverage strengths and fill gaps to address performance and risk areas.
Role and Responsibilities
This position is responsible for the oversight of Vehicle Remarketing Vendor Management (Auctions), Vehicle Remarketing Operations (Auction Representatives) and support of Vehicle Remarketing processes and teams (NOI, Auction Support, Proceeds) . These duties include, but are not limited to:
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- Management and leadership of a team of 12 traveling auction representatives
- Develop and monitor auction rep process management performance and development
- Drive, monitor, and report vendor operational results and compliance
- Maintain and manage relationships with Auction Vendor regional sales and operations teams
- Maintain networking relationships with industry peer consignors
- Represent Capital One interests and brand at industry events (conferences, roundtables, advisory board meetings)
- Build/leverage frameworks and well managed processes to drive performance and efficiencies across department/channel/experiences.
- Identify process gaps and mitigate risk through development and implementation of actionable and sustainable process improvements
- Support strategic initiatives, test design and delivery on operational execution strategy plans
- SME level Vehicle Remarketing escalation support for internal partner departments
- Communicate vendor performance metrics and trends to leadership
- Escalation and engagement support for direct reports
- Support Enterprise Supplier Management vendor adherence to regulatory and compliance requirements
- Assess and manage supplier performance
- Establish a strategic vision with suppliers and drive execution
- Reporting, analysis and communications of supplier performance
- Lead process design and analysis projects in concert with external vendors
The Person
- Influential presence and presentation skills to senior leadership and equivalent industry peers
- Ability to manage effectively through change
- Professional and diplomatic interpersonal written and verbal communication
- Critical Thinking and innovative problem solving
Basic Qualifications
- High School Diploma, GED, or equivalent certification
- At least 5 years of experience with vehicle auctions or the vehicle remarketing industry
- At least 2 years of People Leadership experience
- At least 2 years of Vendor Management experience
Preferred Qualifications
- At least 3 years of leadership experience in the auction or vehicle remarketing industry
- At least 3 years of vendor management experience
- Six Sigma, Lean, or PMP certification
Location: The position is 100% remote with weekly travel.
Work at Home Technology Requirements
- A secure home office environment that is free from background noise and distractions
- A reliable private internet connection that is not supplied by use of cellular data (hot spot)
- Cable or fiber connections are preferred
- Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
- Sustained ability to maintain latency less than 250 ms in voice calls is required
- Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
- A private network is password protected where you have ownership or line of site to every device on the network
- Capital One reserves the right to request proof of internet provider, speed and service package from the associate
- Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.
We are unable to consider applicants who do not meet the required Capital One Work From Home compatible internet access, or who live in Hawaii or US territories.
More Benefits, More Health, More Wealth, and More Life
Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.
- Medical, Dental, Vision, Prescription coverage Day 1
- Flexible Schedule Options
- Paid Time Off
- Wellbeing offerings such as backup childcare and Mental Wellness support
- Tuition Reimbursement
- Paid Training and Development offered quarterly
- Flexible Spending Account
- Life Insurance
- Disability Insurance
- 401 K and Stock Purchase Plan
At Capital One, we strive to attract the best people to give them the opportunity to be great."
-Rich D. Fairbank, Chairman, Founder and CEO
We believe in the Power of one
Work & Culture at Capital One
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $108,700 - $124,100 for Extended Operations Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).