Capital One's Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams' learning velocity. We do this by conducting primary research studies, assessments, and testing. Additionally, we oversee democratized research/testing conducted by others. A key aspect of our role is to find and synthesize existing research and data to help teams acquire the knowledge they seek to make informed decisions.

Role Overview

As the Design Research leader in Associate Experiences, you are responsible for collaborating with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps. You track research questions and insights within your portfolio. You are well connected to and understand the tower's strategy and needs in order to prioritize research activities including primary research, knowledge mapping, assessments, and testing. You maintain a close relationship to research peers across the line of business to identify opportunities to re-use learnings and collaborate on research that can serve multiple lines of business.

Responsibilities

• Research Expertise: Enabling focus and expectations for design research practice across cross functional portfolio and accelerates learning velocity

• Leadership: Leads design projects, directing and delegating work for more junior team members while also mentoring & helping to mature the overall research practice at Capital One.
• Human-Centered: Effectively navigates the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints that deliver meaningful, actionable insights and tracking how we influence insights-to-action.

• Business-Focused: Demonstrates proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for their team, partners and stakeholders
• Problem-Solving: Has a solid understanding of tech, data capabilities and emerging technologies and uses this knowledge to inform their work and help their cross-functional team move faster and navigate technical limitations in service of the impactful solutions

• Collaboration: Leverages a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information
• Communication: Presents work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels

Basic Qualifications

• 7+ years conducting research in large, corporate enterprises
• Previous hands-on experience includes: conducting quant and/or qual primary research, data analysis (survey data, behavioral analytics, etc.)

Preferred Qualifications

• 10+ years managing research in large, corporate enterprises
• Exceptional business communications (verbal and written)
• Proven ability to influence executives

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).