About The Role:

As the Director of Retail Facility Operations at Capital One, you will lead a fast paced and dynamic team of Capital One associates and outsourced real estate contractors to ensure optimal facility management at Retail locations. Through progressive facility management practices and partnerships, this candidate will strive to advance the maintenance and enhancement programs for our Retail Branch and Café workplaces to ensure safe, comfortable and productive environments for our associates and customers. This leader will provide guidance and leadership over day-to-day facility issues, build a strategy and roadmap for facility/real estate initiatives, utilize data to solve problems, and implement processes to ensure a well managed facilities portfolio.

At Capital One, we encourage a culture of innovation that promotes forward thinking and identification of trending opportunities. We also aspire to provide a best-in-class facilities and property management experience, and seek solutions that will produce high levels of associate satisfaction with the physical properties.

This candidate should have extensive experience in facility management, outsourced supplier management, project/process development, people leadership, and a high degree of knowledge in corporate real estate and retail property management. They should have excellent communication skills and be able to foster productive relationships with a broad list of cross-functional partners and stakeholders. This position will report directly to the Retail Real Estate Operations Lead and will interact with senior leadership within the organization.

Key Responsibilities:

• Lead and motivate a team of 4-6 direct reports
• National responsibility for facility management of Capital One's Retail real estate portfolio with oversight of regional teams; develop and implement facilities strategies across the portfolio
• Develop and execute a facilities management strategy which is aligned with organizational goals, objectives, and efficiency initiatives
• Manage relationships with facilities providers
• Oversee performance and governance of Capital One's outsourced real estate supplier - workload management, performance/quality management, KPI definition
• Drive KPIs / SLAs with business partners, deliver planned savings and maintain high service levels
• Produce regular reporting on business updates and team performance including MBRs, QBRs, and ad hoc leadership presentations
• Oversee customer relationship management with Capital One's associates and leadership in our Retail Branches and Cafés
• Collaborate with outsourced leadership and internal business partners to identify cross-functional process improvement opportunities
• Support issue resolution, incident management and communications
• Work with direct reports and real estate supplier to prepare, approve and monitor budgets and delivery plans while optimizing the portfolio
• Provide strategic leadership and oversight to maximize business value and results
• Build strong relationships and collaborate with cross-functional teams including Bank Leadership, Construction, Operations, Finance, Strategy, Legal, Risk, and Design to implement integrated solutions that support business objectives
• 10-20% domestic travel for required meetings and site visits

A Great Candidate Will Have:

• A passion for coaching and developing a team of associates
• Demonstrated experience with proven results in a corporate real estate environment (preferably in Retail real estate)
• A proven track record of excellent project management skills, with the ability to quickly put structure in place to manage work in a dynamic and complex environment
• Exhibit outstanding influencing skills to effectively drive project / program efforts
• Demonstrated ability to operate both strategically and tactically in a high-energy, fast-paced environment
• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes
• Extensive project management and supplier management experience
• Expertise in budget management, prioritization, and contract negotiations
• In-depth knowledge of facility operations, maintenance best practices, and regulatory compliance
• Excellent communication skills with the ability to present complex information to diverse audiences

Basic Qualifications:

• Bachelor's Degree or Military experience
• At least 10 years experience in facility management
• At least 10 years experience in corporate real estate
• At least 3 years people leadership experience

Preferred Qualifications:

• 15+ years experience in facility management
• 15+ years in corporate real estate
• 5+ years people leadership experience in a matrixed organization with oversight of contractors
• 5+ years experience managing an outsourced provider in a corporate real estate environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

How our hybrid model works
This role is hybridmeaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridaysare enterprise-wide virtual work days. Tuesday, Wednesday and Thursdayare in-person days for associates to spend time together working in our beautifully-designed team areas.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).