As the Head of the FS Design System, you will also operate as a strategic leader at the intersection of business, customer, and associates experience to define compelling forward-looking customer experiences while providing a superior associate experience for our design and engineering teams. And you'll do it all in a collaborative environment that encourages you to build relationships, influence partners, take on new responsibility, and promote continuous learning.

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What You'll Do:

• Provide creative direction leadership to the design craft and execution of the design system
• Build and lead a dedicated team that builds a world class enterprise design system for our organization
• Measure and communicate how the design system drives business results and help our partners imagine the possibilities with adoption
• Build strategy and roadmap to influence and help Lines of Business teams adopt the design system at scale
• Build successful contribution models that empower Line of Business teams to contribute back to the design system
• Craft compelling stories grounded in data and rigorous insights to influence senior and executive partners across the company
• Provide perspective and subject matter expertise to the technology side of the design system
• Manage internal stakeholder and partner relationships
• Embrace and advocate an experience mindset with our teams and partners - this is as important to the work as the results
• Manage and coach high potential associates, including actively crafting a vision for their roles and their success
• Resiliently lead teams through change

Our ideal candidate will have the following experience and skills:

• Experience in leading a design system team at scale
• Exceptional written and verbal communication skills
• Exceptional partner relationship management and influencing skills
• Exceptional in both design craft and technology frameworks
• Proficiency in business case development in whitespace thinking - communicating analysis, customer trends, opportunity, and business impact grounded in insights
• Exceptional people management and development skills
• Exceptional workshop and meeting facilitation skills
• Fantastic interpersonal skills, with experience influencing senior decision making

Basic Qualifications

• Bachelor's degree or military experience
• At least 7+ years professional experience in design

Preferred Qualifications:

• Master's degree or advanced degree in Human-Computer Interaction, Design, Behavioral Science, or related field
• 6+ years experience in a leadership role leading Customer Experience, Product Design, Research, or Design Operations teams

Capital One will only consider candidates residing near, or open to relocation to Plano, TX.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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