This role will help to implement, execute, and manage program delivery and innovation to create repeatable processes that effectively respond to client requests, including but not limited to assessment responses and contract reviews. This role will afford the opportunity for the Principal Associate to drive innovation, like establishing a Trust Center, and become a subject matter expert in Capital One's security approaches and co-author external-facing security statements that proactively demonstrate our cybersecurity posture.

We are seeking a forward-leaning, self-starter who can own, manage, and drive execution of our committed work, build and strengthen relationships across the enterprise, and further our innovation strategy and program maturity.

A little about you:

• Strong curiosity and self-starter
• Strong desire for collaboration and ability to receive and deliver constructive feedback to help the team and our program grow and deliver the best possible product
• Expect feedback, seek feedback, deliver feedback
• Must be able to influence without authority
• Strong customer focus - need to empathize with internal subject matter experts (technical and non-technical), project managers, legal, and accountable executives and quickly determine and address their needs
• Need to be able to think like our target audience - ranges from internal technical subject matter experts to VP+ as well as external client needs
• You communicate technical concepts clearly and concisely to your target audience

Responsibilities:

• Own and drive efforts to facilitate certification work and strategic priorities
• Refine initiatives and contribute to managing the team's backlog, including prioritization
• Strengthen partnership with key stakeholders across Capital One
• Understand Cyber External Client Assurance, Independent Assurance capabilities and maintain supporting program tool portfolio
• Collaborate with partners across the enterprise to maintain data repositories and tools in alignment with target architecture
• Drive effective conversations with technology partners for Capital One products, as well as client assurance solutions
• Understand external client needs to identify, develop or procure solutions to provide greater assurance

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 3 years of experience with Risk Management or Governance, with experience implementing governance frameworks such as NIST or ISO
• At least 2 years of experience with Process Management and Process Governance
• At least 2 years of working with organizational controls or managing business processes

Preferred Qualifications:

• Bachelor's Degree
• 2+ years of experience developing, measuring, and managing work to meet Key Performance Indicators (KPIs)
• 2+ years of experience translating business strategy and analysis into consumer-facing digital products
• 2+ years of experience in Relationship Management
• Experience developing strategic frameworks and establishing guidelines for best practices
• Familiarity with Agile principles and collaboration tools to perform work using a transparent, iterative development model

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).