Center 1 (19052), United States of America, McLean, Virginia

Audit Manager, Retail Bank- Business Operations Audit (Hybrid)

The Internal Audit function within Capital One is a dedicated group of audit professionals focused on delivering top quality assurance services to the organization's Audit Committee. The Audit department is considered one of the leading internal audit functions within the financial services industry and is highly regarded within Capital One. Audit professionals are experienced, well-trained and credentialed, and operate within a highly collaborative team environment to deliver value added opinions and recommendations.

The Retail Bank Audit team is seeking an energetic, self-motivated Manager to join the team. The Manager will lead and execute professional internal auditing work over the Retail Bank line of business and functional areas including digital/online banking, branch/cafe experience, bank operations (i.e., account maintenance, deposits, ATM, tax reporting, etc.), contact center, enterprise payments (debit, ACH, check, wires, etc.), and small business banking (i.e., strategy and deposits, sales and servicing, and lending). Audit work involves conducting operational, financial and compliance audit projects and providing input to the annual audit plan. The Manager will be responsible for maintaining all organizational and professional ethical standards.

• You are a critical thinker who seeks to understand the business and its control environment.
• You believe insight and objectivity are core elements to providing assurance on the effectiveness and efficiency of Capital One's governance, risk management, and internal control processes.
• You possess a relentless focus on quality and timeliness.
• You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking.
• You develop influential relationships based upon shared risk objectives and trust to deliver outstanding business impact and elevate Audit's value proposition.
• You're a firm believer that a rich understanding of data, innovation, and technology will only make you a better auditor. This will require leveraging the power of data analytics and furthering your technical expertise.
• You're a teacher. You do the right thing and lead by example. You have a passion for coaching and investing in the betterment of your team. You lead through change with candor and optimism.
• You create energy and an environment that fosters trust, collaboration, and belonging, making it easy to attract, hire, and retain top talent.

• Leads audits or significant components of audits covering the Retail Bank line of business.
• Develops engagement planning documentation to communicate rationale for scoping decisions and develops audit programs to ensure adequate coverage of risk.
• Designs and executes internal control testing for audits, demonstrating a degree of audit expertise consistent with experience level. Understands the broader context and implications of the various risks affecting the business. Identifies and implements efficiencies in executing test work.
• Supervises and coordinates work assignments amongst audit team members. Provides timely feedback and coaching to audit staff.
• Establishes and maintains good auditee relations. Effectively communicates audit process, scope, protocol, issues, risks and recommendations to clients during kick-off, periodic status updates, and exit meetings.
• Assesses relevancy of audit findings, potential exposures, materiality, improving or deteriorating trends, and demonstrates awareness of big picture issues. Interprets business priorities, anticipates issues and obstacles, and applies to scope of role.
• Manages timely and quality delivery of multiple tasks, including audits, projects, special assignments, and administrative activities. Self-prioritizes and independently completes multiple tasks across the team and department. Demonstrates the ability to successfully meet deadlines

• Bachelor's Degree or military experience
• At least 5 years of experience in auditing, at least 5 years of experience in accounting, at least 5 years of experience in financial analysis, or a combination
• At least 2 years of experience in leading audits and performing in the role of auditor-in-charge

• Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Information Systems Auditor (CISA), or a relevant certification
• 7+ years of internal audit experience
• 2+ years of experience in Banking or in the financial services industry
• 2+ years of people management experience
• 1+ years of experience performing data analysis in support of internal auditing
• Master's Degree in Auditing, Master's Degree in Accounting, Master's Degree in Information Systems or Master of Business Administration