In this role you will support day to day Tech College and/or process requirements for program support. Provides operations and logistics, as well as input for process improvements and customer satisfaction. Planning and assisting in managing programs - coordination of logistics, reporting, data, etc. Responsible for daily interaction, planning, and communication with the Tech College Team, Program Team, as well as customers and learners. Our dedicated learning team works with a group of highly engaged partners to envision and deliver the future of Tech training at Capital One.

General Responsibilities:

• Supports execution of applicable Tech College processes and programs (includes operations and logistics: slack, mailbox, zoom, One Learn management, etc.)
• Data collection and reporting for program support
• Respond to learner inquiries via slack, shared mailboxes; redirect inquiries to the appropriate owner when necessary
• Support the Delivery Manager to manage program operations and logistics
• Manage email and slack communications for: facilitators, new hires and people leaders
• Creating and registering all learning course sessions via One Learn for learners
• Updating all necessary course quick links, placeholders and calendar invites
• Working with cross functional teams providing necessary, timely and accurate data to ensure seamless processes and experiences
• Attending learning sessions to help support and monitor learner needs
• Leveraging zoom for all sessions and assisting hosts and facilitators
• Maintaining accurate documentation of all learner sessions
• Accurately maintaining trackers, reporting and project management tools to reflect progress each and engage in sprint and planning activities

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification
• At least 1 year experience in program or project operations, coordination and logistics support
• At least 1 year of experience in Google Suite (Sheets, Slides)

Preferred Qualifications:

• Associate's degree or military experience
• Background in Business, Project/Program Management, Communications, Learning and Development or Human Resources
• At least 2 years of project management experience
• At least 2 years of experience in Google Suite (Sheets, Slides)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).