Demonstrates in-depth knowledge in their assigned area and obtains guidance from the Senior Analyst, as needed. Performs daily production and delivery of work to identify, assess, and resolve exceptions for a specific area of focus. Operates as a technical subject matter expert for their area. Applies knowledge, experience, sound judgement, and business acumen, to analyze, assess, recommend, and implement solutions in a timely manner and in response to identified exceptions with oversight from the Senior Analyst, as necessary. Collaborates with other Fixed Income Operations facing departments (e.g., portfolio analysis group, legal & compliance, trading, core operations, and vendors) to diagnose and resolve issues. Performs and/or monitors more complex operational duties for investment vehicles servicing the Institutional, Retail, and High-Net Worth distribution channels. Performs trade confirmation, processing, settlement, and collateral functions. Identifies, recommends, and participates in continuous improvement activities.
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Primary responsibilities/essential functions:
Core Production Responsibilities: Participates within a global team of Analysts and Associates to consistently and efficiently perform and/or monitor functions necessary to support the operational needs of investment vehicles and client accounts serviced by Trade Operations and external providers.
- Combines subject matter expertise, business acumen, and systems knowledge to identify, assess, recommend, and participate in the implementation of the solution to achieve the needed outcome/result
- Functional areas include trade confirmation and settlement, foreign exchange funding requirements, collateral management oversight, loans and futures activities claims, reporting, and private placements across global markets.
- Facilitates the onboarding of new accounts, and the maintenance and restructuring of accounts, by understanding and solving for unique requirements, including coordination with client relations and a wide range of internal and external stakeholders. Ensure transactions are handheld appropriately to meet global trading, client and external requirements.
- Researches and analyzes complex issues and recommends solutions. Identifies the root cause of issues to determine potential controls or process improvements
- Analyzes various reports and implements appropriate action to resolve exceptions between internal and external (i.e., broker, custodian bank) systems. Identifies and instructs internal and external sources to post or correct transactions via forms or online issue tracking tools
- Directly engages the Investment Group, Trading and other IO teams or business groups in trade issues and assists with the facilitation of The Capital System investment process.
- Identifies and assesses business risk (i.e., lapsing critical deadlines, trade discrepancies, internal record inaccuracy, control breaks, financial exposure), determines impacts within the company and to the clients, and implements solutions to address issues
- For complex, large, and/or ambiguous issues, collaborates with the Senior Analyst to identify and assess options, identify stakeholders and groups that are impacted by an issue, and proactively engage with the different parties to determine and implement the needed course of action
- May assesses and tracks vendor performance against key performance indicators to ensure adherence to accuracy and timeliness standards as set forth in the service level agreements. Escalates issues to senior associates
- Prepares and reviews responses and analyses to ad hoc requests for various parties, including auditors, clients and internal stakeholders
- Identifies process improvements. Leverages resources to gather facts, identify and escalate issues, and identify possible solutions. Discusses recommendations with Senior Analysts and implements best practices and/or process improvements.
- Performs additional responsibilities, as needed
Knowledge and Expertise: Develops, broadens, and applies knowledge, skills, experience, and sound judgement to analyze, formulate, resolve, and escalate complex/ambiguous challenges.
- Serves as technical resource to team to resolve issues, and models appropriate communication, decision making and interaction skills
- Participates in the technical training of other associates, including small group training to build the team's foundation of knowledge. Provides feedback and observations to Senior Analyst regarding associate performance and development
- Develops a working knowledge of upstream and downstream processes and systems to enable effective collaboration and issue resolution.
- Possesses a deep expertise on the core systems (internal and external) used to perform the role. Possess a working knowledge of overarching and tangential systems with which the core systems interact to understand, anticipate, and solve for up-stream and down-stream impacts.
- Working knowledge of the Capital System, Investment Process and range of investors and investment offerings to enable effective issue resolution.
- May attend and present at client meetings on topics including due diligence, processes and reporting
- Serves as a positive role model for other associates
Ad hoc or Project Responsibilities: Develops credibility and strong working relationships by partnering and collaborating with other associates, teams, and internal and external stakeholders to develop recommendations for cross functional solutions and enable the launch of new products and services.
- Projects and Initiatives
- Delivers small to moderately sized projects and/or serves as a team member for large/complex projects
- Participates in and drives continuous improvement initiatives within the team (from ideation to implementation) to achieve straight through processing, improve efficiency and effectiveness, and create capacity to focus on more complex and ambiguous issues (e.g., recommendations on process, ways of working, systems, priorities, etc.)
- Collaborates with management to establish project plan and processes based on defined business initiatives. Sets milestones and target dates, assigns tasks, and allocates resources to ensure timeliness of delivery
- Identifies and addresses impacts, and communicates updates to managers and stakeholders
- In collaboration with the Senior Analyst, applies experience to make recommendations on workload allocation across the team
- Interacts and oversees relationships with a variety of internal and external parties (i.e., consultants, auditors, outsourcing providers) to ensure that questions and issues are addressed using the appropriate level of confidentiality, when necessary
- Consults with and provides guidance on operational issues and technical questions
Depending on focus, specific activities could include:
• Support CG's investment in derivatives or complex investment instruments by developing an understanding of operational requirements, assessing process and system impacts, developing solutions, and supporting team and department readiness including participating or leading testing and training.
• Partnering with IT and other teams to design system enhancements, develop testing scenarios, update relevant procedures and processes to ensure readiness of team to adopt changes, including training.
• Understand impacts of regulatory requirement changes to team and department operations and systems and actively participates in working groups or project teams to solution.
• Representing team in cross functional working groups to enable department and team readiness for the launch of new capabilities, products and systems.
Required Skills/Abilities:
• Strong analytical and problem-solving capabilities. Able to assess issues, identify potential solutions, and implement changes/improvements to achieve the right outcomes and that have tangible and impactful implications for the business. For complex/ambiguous issues, will collaborate with Senior Analyst on best course of action
• Proactively identify opportunities and drive implementation with oversight as needed
• Ability to lead and effectively manage process and procedural changes
• Ability to apply a global mindset when working through issues or developing solutions
• Existing knowledge of, or ability to quickly assimilate to, Capital Group-specific institutional practices and knowledge (e.g., knowledge of the investment management industry as it relates to Capital Group's various lines of business (e.g., Retail, Institutional, High Net Worth), investment mandates, investment vehicle structures, investment operations, competitive landscape, and reporting and regulatory environment. Exhibits and shares knowledge in policies, practices, trends, technology, and information affecting the department/business area)
• Self-driven (e.g., independently manage workload and achieve target outcomes)
• Strong business acumen to understand and anticipate business needs/requirements and use business language in verbal and written communications
• Work effectively across internal and external stakeholder groups with the appropriate level of urgency to solve issues and deliver outcomes in a timely manner.
• Strong collaboration skills, working within and across teams and stakeholder groups to proactively develop strong working relationships
• Excellent written and verbal communications skills including with senior stakeholders/leadership with a focus on being able to communicate 'the why' behind issues
• Strong appetite and capability to shape and deliver continuous improvement activity
• Demonstrates a deep understanding of the technology applications that are needed to support the business
• Ability to work in ambiguous situations, create clarity, and drive towards effective outcomes
• Demonstrates Capital Group's Core Values and embraces an environment of inclusion and diversity of thought.
In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.
You can learn more about our compensation and benefits here.
* Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans.
We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.