Role summary: Demonstrates a strong knowledge level in assigned area and works under direction only as needed. The Benefits Consultant participates in the strategy, administration/operations, design and communication of associate benefits and pension programs. This role ensures that the benefits offerings are competitive, sustainable, efficiently managed, and aligned with CG's strategic goals. While their expertise may vary across specific responsibilities, they possess comprehensive knowledge for multiple European countries.

Primary responsibilities/essential functions:

• Partner on the development and implementation of benefits strategies that align with CG's overall goals and benefit strategy, ensuring competitive, innovative, and inclusive premier offerings that support associates' individual needs
• Conduct research and benchmarking to maintain competitive benefits offerings and evaluate new options based on industry trends and associate feedback.
• Oversee the daily operations of benefits programs, includes but not limited to health insurance, retirement plans, wellbeing initiatives, and supplementary benefits, while managing relationships with benefit providers to ensure smooth operations, contract management, timely renewals, and exploring potential enhancements.
• Partner with the Benefits Administrator to analyze and resolve associate and system issues.
• Stay informed about regulatory changes in pension plans and benefits, ensuring all required annual reporting and plan auditing is completed accurately and on time.
• Demonstrate consulting skills by resolving complex issues and applying knowledge of Capital's plans and plan documents to everyday situations, while applying expertise to establish and improve workflows and processes as a subject matter expert.
• Create and implement communication strategies to educate associates about their benefits, includes but not limited to developing brochures, intranet announcements, emails, and presentations, while maintaining up-to-date benefits information on CGWeb and other relevant platforms or documents.
• Participate in initiatives that have a broad impact on the business.
• Facilitate training sessions and organize events related to benefits, includes but not limited to well-being, EAP, financial planning, menopause, and DE&I.
• Provide HR Shared Services with guidance on general benefit questions, plan administration and updates, and collaborates on complex cases.
• Guides payroll on benefit and pension plan designs and operations for administration and collaborates on complex cases.

• Performs additional responsibilities as assigned.

• Individual contributor; may own projects, subset of a portfolio, or low complexity vertical
• Independently prioritizes work
• Partners to explore new approaches and shares learnings with others
• Partners in innovation and process improvement initiatives that support business and/or operational strategy (with oversight)

• Able to understand and discuss clients, operations, capabilities, strategy, and goals

• Able to describe potential areas of conflict or difficulties for clients
• Relevant understanding of CG products and business processes, and how they apply to the client group
• Shares insights to improve our strategic objectives based on experiences and business acumen/knowledge

• Builds positive relationships through communication; demonstrates self-assuredness; demonstrates strong collaboration
• Champions initiatives, addressing disagreements respectfully and seeking win-win solutions; provides candid feedback to colleagues and superiors
• Supports leaders and prepares clients for change
• Demonstrates effectiveness in facilitating a variety of meetings.

• Diagnoses, designs and implements solutions informed by business acumen, data and analytics, and input from relevant stakeholders to influence tactical decisions with changing circumstances
• Partners with management to support decision-making, solve problems, and mitigate risk
• Demonstrates sound judgement in resolving matters of moderate complexity

• Applies HR functional concepts into practice with guidance
• Shares HR functional concepts and processes with broader team and utilizes knowledge/templates to improve functional expertise

• May manage a workstream or short-term, less complex project by identifying the critical path and key risks, acting as a thought partner, and holding others accountable.

• Understands data needed to address an identified issue.
• Connects dots between data sets to build a story to influence decision making, including adapting recommendations to the client's needs
• Assess where data is useful vs. extraneous/misleading; recommends relevant data uses

• Seeks out diverse input to earnestly consider/change decision for optimal outcomes
• Role models curiosity and participation in driving DE&I progress
• Empowers others by:
  
  
  • Within own project/portfolio, be a catalyst for creating a safe space and positive environment for others to take risks and fail forward by providing support and encouragement
  • Encourage others to make decisions, based on proximity to and knowledge of the problem or opportunity to stretch/develop; not focused on hierarchy

• Partners globally (e.g., all regions represented throughout decision-making process, etc.)
• Understands future challenges and opportunities for own team and clients (time horizon 1-2+ years)
• Proactively aware of HR work outside own area; understand dependencies, strategic view

• Able to analyze challenges and find creative solutions; recovers from setbacks and maintains productivity
• Embrace and leverage new technologies to improve simplicity and scale

• N/A - all role requirements are captured in the sections above.

• N/A - this role doesn't require any environmental conditions inherent to the job that would be considered outside of a normal office environment.