Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Location - Jersey City, NJ
Job Description
Responsibilities:
- Design and deliver innovative service experiences that align with the company's strategic goals and customer needs.
- Utilize service design methodologies, such as journey mapping and service blueprinting, to visualize and improve customer experiences.
- Collaborate with cross-functional teams, including product managers, UX designers, developers, and marketers, to ensure seamless service delivery.
- Conduct qualitative and quantitative research to gain insights into customer behaviors and preferences.
- Analyze and synthesize research findings to inform service design solutions.
- Develop and present service design concepts, prototypes, and detailed specifications to stakeholders.
- Advocate for customer-centric design and promote best practices in service design across the organization.
- Stay up-to-date with industry trends, emerging technologies, and best practices in service design and customer experience.
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Qualifications:
- Bachelor's or Master's degree in Service Design, User Experience Design, Human-Computer Interaction, or a related field.
- Minimum of 3-5 years of experience in service design, preferably within the financial services industry.
Skills:
- Proficiency in service design tools and methodologies (e.g., journey mapping, service blueprinting).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a cross-functional team environment.
- Knowledge of customer experience management and design thinking principles.
- Familiarity with banking products and services is a plus.
- Personal Attributes
- Customer-Centric: Passionate about creating exceptional customer experiences.
- Innovative: Creative thinker who can propose and implement new ideas.
- Detail-Oriented: Meticulous attention to detail and quality.
- Adaptable: Comfortable working in a fast-paced and dynamic environment.
- Empathetic: Strong ability to empathize with customers and understand their needs.
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
- Flexible work
- Healthcare including dental, vision, mental health, and well-being programs
- Financial well-being programs such as 401(k) and Employee Share Ownership Plan
- Paid time off and paid holidays
- Paid parental leave
- Family building benefits like adoption assistance, surrogacy, and cryopreservation
- Social well-being benefits like subsidized back-up child/elder care and tutoring
- Mentoring, coaching and learning programs
- Employee Resource Groups
- Disaster Relief
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.