The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the coordinated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support. Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.

Visit us at www.capgemini.com. People matter, results count.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini

Job Title: Delivery Architect - End User Portal Lead

Travel: 25% approximately

Job Description:

Job Description:

The End User Portal Lead is experienced in leading in the development and implementation of ServiceNow Information Technology Service Management (ITSM) and End User Portal solutions and:

• Oversight and development of End User Portal solutions
• Defining and deploying End User Portal solutions
• Understanding and interpreting requirements
• Defining and documenting requirements (technical, process, reporting)
• Development of related process documentation

Qualifications:

• Required:
  • US Citizenship
  • Ability to acquire a Public Trust Clearance
  • Working with federal clients
  • ITIL 4 Foundations Certification
• ITSM and End User Portal Process and Technology experience
• Business and technical writing experience
• Experience in development and implementation of End User Portal solutions
• Experience in development and implementation of client-facing documentation
• Superb communication skills (verbal and written)
• Able to work independently and demonstrate initiative through pro-active behavior
• Participates in and/or leads diagnosis and fixing of problems within area of expertise
• Identifies and fixes the root cause rather than just symptoms
• Proficient in use of processes & systems for client and Capgemini benefit
• Understands detailed purpose and operation of day-to-day processes & systems functions
• Recognizes potential application of associated processes & systems
• Competent in use of technology for client and Capgemini benefit within own technology area
• Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions.
• Works with peer team to develop and promote solution
• Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved
• Displays the ability to provide effective project office type assistance to transition managers
• Possesses excellent analytical skills and can apply sound levels of logic to tasks undertaken
• Possesses excellent presentation skills
• Experienced People Manager

What we offer:
Your career matters to you and is important to us too. Because your goals and needs are evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with dedicated individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and chips in for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with a diverse group of backgrounds and work experiences.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever vital to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law