About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Responsible for chasing outstanding invoices from customers of our clients. Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively Participates in meeting service levels, key measurement targets of the team and delivers a high quality and cost effective customer service to the client. Performs tasks in line with the written procedures or assigned by senior staff under supervision. Deepening knowledge in one process or more.

General Responsibilities / Accountabilities

• Contacts overdue customers and chases for payment in accordance with rules set by the engagement

• Issues and monitors automatic and manual reminders to customers

• Documents customer interactions into system

• Maintain a ledger as part of the credit team

• Performs basic reconciliations

• Follows control and compliance regulations

• Maintain accurate and up to date customer details and account records

• Proactively collects overdue accounts and ensures customer payment to terms

• Builds and maintains strong relationships with external customers

• Processes used:• B2C4.1.3 Collect From Tier 3 Customer (Low Risk, Small)• B2C4.1.4 Retained Collection• B2C4.1.5 Escalate unpaid amounts• B2C4.1.6 Perform Dunning• B2C4.1.7 Create and send statement• B2C4.2.2 Process Bankrupt/Insolvent Accounts• B2C4.2.5 Process Write Off• B2C8.1.1 Archive Documents• B2C8.2.1 Retrieve Archived Document• B2C8.3.1 Destroy Archived Document

Qualifications: Bachelor's degree

Role Specific Competencies:• Should have baseline skills in BPO Technology, Commercial Control and Analytics• Should have progressing in BPO Process