Incident command center leadership: Act as the central point of contact during major incidents, managing the "war room" by coordinating communication, assigning tasks, and tracking progress towards resolution.

Resource mobilization: Gather necessary technical expertise from across the organization to address the root cause of the incident, including on-call teams, subject matter experts, and vendor support.

Communication management: Provide clear and timely updates to key stakeholders, including senior management, customers, and internal teams, regarding the incident status, mitigation efforts, and expected resolution time.

Post-incident review and Process Improvement: Conduct thorough post-mortem analysis to identify root causes, implement corrective actions, and improve future incident response procedures. Continuously assess and refine major incident management processes to optimize efficiency and effectiveness

Required Skills:

• Ability to identify, lead and major incidents according to SLA (service level agreements)
• Experience with IT ticketing system, ServiceNow preferred
• May require availability outside of regular business hours to respond to major incidents on a rotating on-call schedule.
• Ability to analyze complex technical issues, identify root causes, and develop effective resolution strategies.
• Ability to lead cross-functional teams during high-pressure situations and make critical decisions under tight timelines.
• Building strong relationships with key stakeholders across the organization to ensure alignment and support during major incidents.
• Ability to work effectively under pressure and manage multiple priorities simultaneously.

Desired Skills:

• Prior MIM Experience
• Understanding of IT infrastructure, network operations, application architecture, and common IT service disruptions.
• Excellent written and verbal communication skills to effectively convey technical information to both technical and non-technical audiences.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.