Key Responsibilities:
• Support CSDM (including IRE and CMDB Health)
• Perform data analysis in Excel and write SQL queries.
• Gather and document requirements.
• Demonstrate attention to detail and organizational skills.
• Engage in data engineering tasks, including data mapping exercises and evaluating the life cycle of a CI record (from creation to retirement).
• Manage time effectively.
• Exercise creativity to deliver value and cost savings to the program.
• Maintain a growth mindset, expanding your ServiceNow fluency and understanding of its inner workings and backend.
• Analyze problems and design solutions.
• Manage projects and stakeholders effectively.
• Exhibit boldness and the ability to drive workstreams and work sessions.
• Proficiency in MS Office Suite (Excel, Word, Visio, etc.).
• Interact with customers, SCPs, DIR, and internal staff.
• Oversee software deployment, including user acceptance testing.
• Write documentation for internal and customer/SCP-facing processes.
• Demonstrate strong verbal and written communication skills.
• Apply critical thinking.

Required Skills:
• Assess, configure, and enforce data quality and business rule management, including Attribute Domain Contracts, Relational Integrity Rules, State-dependent objects, and Event Histories.
• Promote the accuracy and completeness of ServiceNow ITSM data.
• Gather business requirements for ETL implementation and integration, drafting common data models, data management strategies, workflows, and reference architectures.
• Conduct root cause analysis and notify data owners/suppliers for corrections and proper escalation.
• Write documentation for internal and customer/supplier-facing processes.

Desired Skills:
• ITIL v4 Foundations certification.
• ServiceNow Administration or micro-certification.
• Programming knowledge/experience.
• Experience with Power Query/Power BI

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.