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GCP CCAI Architect/Lead

AT Capgemini
Capgemini

GCP CCAI Architect/Lead

Shelbyville, TN

Job Description

As a Google Cloud Native Architect, you will play a key role in crafting and architecting scalable, resilient, and highly available cloud-native solutions on Google Cloud. You will work closely with product teams, collaborators, and other architects to build innovative and efficient cloud architectures. Your expertise in cloud-native patterns, containerization, microservices, Kubernetes, and serverless computing will help guide the transformation of businesses using GCP.

Key Responsibilities

    • Experience with CCaas platform/CCAI technologies- Dialogflow, Insights, and Agent Desktop and Agent Assist, would be beneficial.
    • Must have good working experience CCaas platform integration with Virtual agent, CCAI technologies, Dialog flow CX function within Contact Centers
    • Experience in CCAI Transformation projects
    • Experience in of Google Vertex AI - Gen AI features.
    • Experience in laying out architecture plan and roadmap
    • Estimation, Creating Technical design & solutions
    • Experience and working knowledge of Integration with downstream and connected systems
    • Cross-functional abilities required, as is the capacity to work across diverse teams and projects.
    • Comfortable communicating directly with customers to understand their needs.
    • Some experience in project management is helpful.
    • Clear verbal and written communication skills are important, including the ability to write documentation

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Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

  • Flexible work
  • Healthcare including dental, vision, mental health, and well-being programs
  • Financial well-being programs such as 401(k) and Employee Share Ownership Plan
  • Paid time off and paid holidays
  • Paid parental leave
  • Family building benefits like adoption assistance, surrogacy, and cryopreservation
  • Social well-being benefits like subsidized back-up child/elder care and tutoring
  • Mentoring, coaching and learning programs
  • Employee Resource Groups
  • Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Client-provided location(s): Tennessee, USA
Job ID: CapGemini-077295
Employment Type: Other