Stakeholder Collaboration:

• Work closely with business stakeholders to understand their needs, translating business requirements into technical CRM solutions.
• Serve as the point of contact for leadership, understanding strategic initiatives and aligning the CRM architecture to support them.

Solution Implementation:

• Oversee the end-to-end implementation of CRM solutions, including customization, integration, data migration, and user training.
• Work with cross-functional teams to implement best practices, data models, and ensure the successful integration of CRM systems with other enterprise solutions (ERP, marketing automation, etc.).

Customization & Configuration:

• Architect complex CRM customizations, including workflows, dashboards, reports, and user interfaces, ensuring they align with business processes.
• Design and implement data integration strategies to sync CRM data with other systems.
• Performance Optimization & Continuous Improvement:
• Identify opportunities for process improvements and system optimizations to increase CRM system performance.
• Monitor CRM performance and work to resolve any system issues, providing ongoing maintenance and enhancements.

Leadership & Mentoring:

• Lead and mentor a team of CRM developers, administrators, and analysts.
• Provide guidance on best practices, new CRM technologies, and methodologies.

Change Management & Training:

• Facilitate the change management process, ensuring proper user adoption and smooth transition to new CRM tools and updates.
• Design and deliver CRM training programs to end-users, helping teams maximize CRM functionalities.

Experience:

• Strong experience in CRM system architecture and design.
• Strong hands-on experience with major CRM platforms (e.g., Salesforce, Oracle, or others).
• Experience in designing and implementing CRM integrations, both inbound and outbound, with other enterprise systems (ERP, marketing automation, customer service platforms, etc.).
• Proven track record in architecting scalable and efficient CRM solutions in large, complex environments.

Skills:

• Strong knowledge of CRM best practices, methodologies, and tools.
• Expertise in CRM data modeling, data integration, and APIs.
• Strong understanding of cloud technologies and SaaS CRM solutions.
• Familiarity with Agile methodologies and project management practices.
• Proficiency in CRM customization, configuration, and troubleshooting.
• Knowledge of data privacy and security regulations (e.g., GDPR, CCPA) as they pertain to CRM systems.
• Excellent communication skills, with the ability to articulate technical concepts to non-technical stakeholders.

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.

Life at Capgemini:

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

Disclaimer:

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Salary Transparency:

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $96366 - $150000/yearly.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.