About Calyx
Our mission is to shape the future of clinical research. With decades of experience and the brightest minds in the industry, we help the global biopharmaceutical industry bring new, advanced medical treatments to market, faster.
We seek to change the world, and with the support of our teams across the globe, we flourish together. At Calyx, we are one team. We learn, grow and win together.
Are you ready to help change the world?
Apart from job satisfaction, we can offer you:
HEALTH:
- Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
YOURSELF:
- Paid time off policy including holidays and sick time
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- Internal growth and development programs & trainings
WEALTH:
401(k) program, life & accident insurance and disability insurance
About the role
The Software Engagement Manager is the conduit between our clients and partners and Invicro. This role is critical to resolving complex issues, removing constraints impacting execution, and technical consultation. The Software Engagement Manager must be capable of managing internal and external relationships as well as delivering AWS-deployed products and services that enable our clients to realize their business outcomes. You will need to draw on your customer-facing skills and technical acumen to understand customer requirements and enable them to implement their projects.
You will be collaborating with many stakeholder groups to support requirements gathering and scope definition. You will be working on an ongoing basis to proactively implement best practices for our customers and help identify and close project gaps working with all levels of organizations.
Essential Functions:
- Collaborate with internal and external partners to seek to understand our client's needs, their business, how success is defined, and ensure that we are exceeding expectations in developing and delivering customer outcomes. This may include pre-sales consultations to define customer outcomes and needs.
- Plan, organize, and manage all phases of the project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, project milestones, budgets and defining success criteria.
Manage program issues, risks, decisions, dependencies, and action items to successful conclusions - Work with stakeholders to amend the contractual scope, financials, and expected timelines
Ability to take ownership, work under pressure, stay within budget, and meet deadlines
Hold internal and external teams accountable, redirect when needed, and manage customer expectations throughout engagements. - Works effectively in a dynamic environment with changing priorities and able to take proactive steps to ensure teams meet or exceed customer expectations.
- Ability to be self-directed and effective working independently, yet equally comfortable contributing in a team environment
Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments. - Lead individuals, teams, or multiple groups and play an active role in analyzing project goals, creating a plan to achieve those goals, and then guiding an extended team to achieve those goals while understanding the client environment and any limitations to execution.
- Actively looks for ways to improve process efficiencies and effectiveness.
- Ability to apply strategic thinking and demonstrate understanding of requirements to execute.
- Ability to apply business and financial acumen to achieve measurable business results for customer success.
- Ability to build relationships with various customer and internal stakeholders
- Plans and oversees the preparation and distribution of project communications.
- Proven experience working in a matrix environment, managing multiple stakeholders
- Excellent people management skills, including the ability to influence, negotiate and achieve results through others who are not direct reports.
Qualifications
- 8+ years experience leading and delivering enterprise-level IT engagements.
- 8+ years of relevant consulting or industry experience, with proven ability to build trusted relationships with senior business and technology leaders.
- Customer facing experience.
- Demonstrated experience leveraging project management and agile methodologies on enterprise level engagements and the ability to apply them across large, complex projects. Bachelor's Degree, related technical field, or equivalent practical experience.
Preferred
- MBA or Master's degree in a management, technical or engineering field. Expertise in project management and agile best practices across large and complex engagements. Experience in medical imaging, image analysis, or clinical research organizations.
- Experience collaborating with systems integrators and third parties during delivery Understanding of technology.
- principles and services including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology. Active project management or agile certifications.
- AWS Experience and Certifications.
Come as you are.
We're proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.