Organization Change Management Analyst

Job ID Number

R5094

Employment Type

Worksite Flexibility

Job Summary

Job Description

We are seeking a proactive and detail-oriented Organizational Change Management (OCM) Analyst to support the OCM and Communications Leads in the rollout of a new application. This role is crucial in assisting with the creation of documentation, user guides, and other communication materials to facilitate a smooth transition for users. This position will be full-time and hybrid Monday through Wednesday onsite and Thursday and Friday remote.

• Assist in creating comprehensive documentation, user guides, FAQs, and other materials to support the new application

• Manage communication channels, ensuring that all content is accurate, user-friendly, and readily available to stakeholders

• Coordinate with different departments to gather necessary information for documentation and communication materials

• Ensure clear and effective communication with users regarding changes and updates related to the new application

• Gather and analyze feedback from users to continuously improve communication materials and support processes

• Work closely with the OCM Lead, Communications Lead, and other team members to ensure consistency and accuracy in all communication efforts

• Assist in developing and delivering training programs and workshops to prepare users for the new application

• Provide general support to the OCM team in executing change management activities and tracking progress

What You'll Need

Required:

• 2+ years of relevant experience in organizational change management, communications, or a related field

• Bachelor’s degree in Business Administration, Communications, Information Systems, Public Administration, Organizational Development, or equivalent experience

• Strong written and verbal communication skills

• Excellent organizational and detail-oriented capabilities

• Ability to create clear, concise, and user-friendly documentation

• Proficiency in managing communication channels and content

• Familiarity with Salesforce-based applications is a plus

• Ability to work independently and as part of a team

• Strong problem-solving and analytical skills

Preferred:

• Prior experience in the education sector or government projects

• Certification in Change Management (e.g., Prosci, CCMP) is a plus

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.