At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Job Responsibilities

• Define, develop & implement standards and policies for the audio video services & conference systems.
• Configure, operate, and maintain AV equipment and associated solutions
• Develop testing process to ensure AV changes/upgrades don't negatively impact key business use cases or user experience.
• Document operating procedures, issues & resolutions, deployment guide related to AV solution
• Consider user feedback and improve AV services
• Design, code, test, and troubleshoot the technology and configurations in our conference rooms and custom audio-visual deployment spaces
• Manage conferencing solutions like Zoom
• Provide expertise for Zoom, telephony system, conference room architecture/standards, video/audio/web conferencing, and streaming
• Train L1, L2 teams and provide the last line of defense for AV support
• Provide support for large meeting / events. Work with executive admins and setup, carry out critical events - on-site or virtual for senior managements and C-level executives
• Collaborate with various IT functions for implementation and support per standards, processes, and procedures in their respective domains.

• Bachelor's degree or equivalent
• Minimum 7-8 years of hands on experience as an AV Engineer
• Excellent communication skill is a must for this role. Must be able to communicate at all levels within the organization - Business Stakeholders, Senior Managers, and C-Level Execs
• Must have one full cycle project experience with on-prem telephony system, Cloud-Telephony systems
• Must have one full cycle project experience in Zoom conferencing and configuration & administration
• Must have experience conducting large meetings, streaming.
• Must have experience in selecting equipment that meets business requirement, then assist procurement team for purchase.
• Must have hands on experience in maintaining and troubleshooting Zoom/Teams Video rooms of different products like Logitech, Poly etc.
• Experience with multiple collaboration platforms is plus
• Proven skills in supporting Level 3 escalations
• Must have experience with Microsoft O365 integrations
• Scripting experience using PowerShell, python or automation tools is a plus
• 2 to 4 years of scripting experience such as Python, PowerShell, or other automation tools
• Desire and ability to learn new technology
• Self-prioritization skills to analyze support requests and prioritize them based on impact. Actively manage tickets & projects.
• Motivated to do things proactively and drives things to completion.