At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge Trading & Connectivity Solutions offers a comprehensive global suite of trading, featuring an Agency Trading system that connects to over 200 global venues, Principal Risk Trading & Market Making tools with customizable apps for smart order routing, and seamlessly integrated FIX Technology for efficient buy-side and sell-side operations worldwide.
What's the role
As a permanent Technical Account Manager at Broadridge, you will be part of our Customer Success elite team. The position implies in depth understanding of customer services with ramifications into client onboarding, implementation, maintenance and support.
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Our Team
We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge office and given the flexibility to work remotely.
We'll trust you to
- Manage and provide outstanding daily support to your client portfolio
- Understand and analyze clients' needs from both technical and functional perspectives
- Ensure technical expertise within your client portfolio
- Promote new features and products
- Work closely with a global team of account managers, technical specialists, and product managers
- Build strong and positive relationships with clients
- Offer on-site or off-site consultancy upon request
- 2+ years' experience in acustomer-facing role
- Master in Computer science or equivalent
- Exceptional customer service skills, with the ability to handle and prioritize multiple client queriesand initiatives simultaneously
- Resourceful candidate, hardworking, curious, with major personal or professional achievements
- Great passion for technology, basic Java, SQL, XML skill set
- Good communication and excellent written skills in French and in English
- Good interpersonal skills and a desire to work directly with customers
- Knowledge in the FIX protocol
- Experience in working with the trading Desks
- Remote-friendly and flexible work culture
- Comprehensive physical and mental wellness programs
- Learning and development opportunities
- International Collaboration
- Vibrant office culture
- Continuous Innovation
- Great Place to Work Certified™ across the globe
#LI-AC1
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.