At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! We're seeking a Supervisor of Operations to help support our Settlement functions. You will have the opportunity to support Broadridge's top tier clients and work on a stellar team.

We are made up of high-performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge officeandgiven the flexibility to work remotely. This will require 2x a week in a Broadridge office

Responsibilities:

• Support Depository Trust and Clearing Corporation (DTCC) Settlement functions and related processes such as Buy-Ins, Prime Broker and Vault.
• Facilitate development of Broadridge's Settlement tools such as Global Framework (GFW), Broadridge Exception Event System (BEES) and Universal Dashboard by providing operational expertise and conducting user acceptance tests (UAT).
• Participate in onboarding new clients onto Broadridge product suite such as 'Brokerage Processing Services' (BPS) for equity trade settlement and 'Impact' for Fixed Income trade settlement.
• Conduct internal and external training programs on Broadridge products such as GFW, BPS, Impact, BuyIns System and Universal Dashboard that are heavily used within the Settlements department.
• Address daily operational escalations from clients as a result of system or human error and resolve them in a timely manner. Also communicate the issue, solution and plan of action for future avoidance in a timely manner to both the internal and external parties.
• Limit market exposure for clients by monitoring unsettled trades with high Mark to Market (MTM) exposure and by monitoring suspense account activities.
• Identify and implement Robotic Process Automation (RPA) on processes within the DTC Settlements area to deliver value-add services to the clientele.
• Perform quality controls by ensuring Written Supervisory Procedures (WSP) is adhered by the group.
• Develop and maintain Standard Operating Procedures (SOP) for training purposes, for reference during critical issues and for seamless operations.
• Coordinate and communicate with support functions such as HR, IT and Finance for system related, project related and team related functions.

• 3+ years of experience supporting Settlement functions
• 1+ years of supervisory experience
• Experience in client support (overseeing process and escalations)
• Financial industry back office operations required, DTCC preferred
• Experience on-boarding new clients is preferred
• Strong verbal and written communication skills
• Bachelor's degree or equivalent