At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
Managesservicelevel agreements by ensuring that allservicesare delivered according to contractual commitments. Focuses on keeping clients satisfied with the company's services through managing projects, fixes issues, tracks service metrics, manages budgets and helps lead the professionals responsible for getting services delivered to clients. Ensures that processes are efficient and cost-effective and aims to find ways to reduce costs without affecting the overall customer experience. Assesses customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times and evaluates a customer's experience against a set of customer satisfaction goals and criteria. Oversees employees in different stages of the delivery process and holds all service departments and employees within these teams accountable for carrying out the required processes and tasks and providing great customer service.
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-Achieves goals through the work of others
-Management responsibilities include performance appraisals, pay reviews, training and development
-Job focus is on managing others and applying operational or strategic management skills
-Provides leadership to managers and professional staff
-Is accountable for the performance and results of multiple related teams
-Develops departmental plans, including business, production and/or organizational priorities
-Decisions are guided by resource availability and functional objectives
Functional Knowledge:
-Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines
Business Expertise:
-Applies in-depth understanding of how own discipline integrates within the function
Leadership:
-Manages multiple related teams, sets organizational priorities and allocates resources
Problem Solving:
-Identifies and resolves complex technical, operational and organizational problems
Impact:
-Impacts the business results of a sub-function by supporting and funding of projects, products, services and/or technologies and developing policies and plans
-Guided by functional business plans
Interpersonal Skills:
-Influences others internally and externally, including senior leaders
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.