At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
The Senior Client Services Representative is responsible for managing client interactions with a demonstrated passion for building strong relationships. This person will engage with internal and external parties to address all client needs in a professional and timely manner.The candidate will be a member of our Operations team and should be experienced working in a high-pressure, high-volume environment where accuracy is paramount. The ideal candidate for this role has a team player attitude and is self-motivated to delivering great results. This role requires a highly organized, dynamic, and responsive individual with strong customer focus and the desire to exceed clients' expectations.
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We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge officeandgiven the flexibility to work from home.
RESPONSIBILITIES:
• Responsible for creation of HTML Emails for our Broker and Issuer Clients
• Display leadership skills and the ability to mentor and guide junior team members
• Computer savvy and capable of learning new software applications with relative ease
• Client service experience; will communicate directly with internal clients
• Comfortable working within a team while owning their own work
• Maintains a high level of productivity, quality, and customer-service standards while adhering to strict SLAs (service level agreements)
• Utilize great time management skills to handle extremely high seasonal volumes
• Manage system validations for process enhancements and disaster recovery testing
• Suggests improvements to existing processes and solutions to improve the efficiency of the team
• Builds and maintains strong internal client relationships and provides day-to-day client service advice and support.
• Evaluates and communicates technical content in a clear manner
QUALIFICATIONS:
• Strong client services background
• Bachelor's degree or two to four years related expereince and/or training
• Excellent written and verbal communication and listening skills
• Excellent ability to understand the scope of each project, prioritizes tasks, and effectively manages time
• Proficiency in Microsoft Excel, Word, and working knowledge of Outlook and Access.
• Learns From Experience
• HTML knowledge a plus
Salary range: $25 - $30 per hour. Bonus Eligible.
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Please visitwww.broadridgebenefits.comfor more information on our comprehensive benefit offerings
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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhereto view the "EEO is the Law" poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email toBRcareers@broadridge.com.