At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
The contract Production Coordinator acts as the primary contact between Broadridge clients, internal resources, and partners. They are responsible for managing and overseeing the coordination, execution, and delivery of complex production jobs for Broadridge clients. They will ensure business requirements, timeliness, Service Level Agreements, and client expectations are consistently met.
Key Job Functions/Responsibilities
- Manage and maintain all day-to-day production activities
- Manage and execute small to mid-scale change requests
- Support and facilitate operational performance, tracking, reporting, and reconciliation for production services
- Take ownership to coordinate and effectively communicate solutions around operational client facing issues
- Work with partners, internal resources, and clients to complete recurring production jobs and mailing projects
- Document specific Client Requirements with the support of a Business Analyst, when required
- Communicate expectations of Client and advise parties of potential impacts of missed deadlines
- Set production plans and track production cycles
- Support, document, and in some cases, facilitate production timing/production testing, e.g. file transmissions, output review, detailed production schedules for client and partner review and reference.
- Ensure delivery channels are prepared to complete mailings
- Set up and facilitate internal and external meetings with internal resources, clients, and partners
- Write and manage required paperwork (i.e. Purchase Orders, Work Orders, Change Requests)
- Be responsible for client inventory levels and the order execution of replacement materials.
- Ensure that the necessary stock and materials are available for production in conjunction with partners
- Prepare and maintain reports on the progress of work, materials used, and other production activities
- Maintain specific production-related process documentation
- Act as a liaison between internal departments and partners
- Monitor each job through every stage of pre-production, production, and post production
- Support and facilitate reconciliation or client billing
- Keep Senior Director / Senior Manager, Client and Partner Services informed concerning production issues related to Broadridge or Partner activities, and escalate issues as required
- Develop effective communication management and tracking of production issues
- Undertake and assume other tasks as determined and assigned
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Education:
- Degree or Diploma in Business Administration or equivalent work experience
- Minimum 3 to 5 years' experience as a Production or Project Specialist in the digital Print Industry
- Experience in the financial services industry (bank or securities industry) relating to management of daily transactional print and production is an asset.
- Familiarity with key markets (investment community) is an asset
- Demonstrated ability to prioritize and handle the cyclical nature of the industry and fast paced work environment
- Has the ability to manage multiple client projects
- Strong knowledge of pre-print production and variable imaging and exposure to Direct Mail are assets
- Strong written and oral communication skills
- Outstanding client management skills
- Excellent consensus building skills
- Ability to work in cross-functional environment
- Microsoft Office, proficiency is required in Word, Excel, MS Project, VISIO
Throughout your application process, you may be asked to connect with us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have.
Background Check Process
Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:
- Employment verification
- Education verification
- Credit inquiry
- Canadian criminal record check
We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.
At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.
Accessibility & Accommodation
Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.
#LI-Hybrid #LI-TN1
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.