Responsibilities:

• Promptly and accurately resolve email inquiries from clients regarding their proxy voting requirements.

• Ensure all email and telephone inquiries meet high standards and fulfill client expectations.

• Take ownership of complex inquiries, coordinating with internal departments to ensure timely and appropriate responses.

• Produce client reports based on systematic and manual output.

• Issue event-specific email alerts to clients with relevant supporting documentation for proxy voting.

• Process ad hoc administrative requests from clients in line with predefined Service Level Agreements.

• Coordinate and participate actively in client meetings and service review discussions.

• Track client issues/requests, monitor progress, and ensure successful completion.

• Assist with client onboarding/conversions and provide demonstrations to new clients via WebEx and conference calls.

Skills/Competencies:

• Proven proficiency in managing large volumes of client inquiries by email.

• Passionate about driving high client satisfaction and advocacy.

• Self-initiated to gain necessary knowledge in a changing environment.

• Solution-oriented with analytical problem-solving skills.

• Excellent written and verbal communication skills; confident and articulate.

• Attention to detail and ability to perform under pressure and tight deadlines.

• Experience in a financial service environment, especially in Client Services, Asset Servicing, Custody Servicing, or Proxy Voting, is advantageous.

Requirements:

• Minimum of 2-3 years' experience in a client service and/or sales-related role.

• Fluency in European language(s) would be beneficial.

• Degree or above in a relevant field.

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At Broadridge, we are committed to creating a diverse, equitable, and inclusive workplace where everyone can thrive. We believe in empowering associates to be authentic and bring their best to work. We value diversity, inclusion, and equitable treatment as fundamental components of our company's success.

Disability Assistance

We recognize the importance of fostering a welcoming environment where every associate feels safe and valued. Broadridge is an equal opportunity employer, offering reasonable accommodations during the application and hiring process. If you need assistance, please contact us at 888-237-7769 or BRcareers@broadridge.com.

Join us at Broadridge and contribute to a team that is setting new standards in the financial services industry. We look forward to welcoming you.

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.