Client Service Representative (Hybrid - Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Client Services Representative is responsible for managing client interactions with a demonstrated passion for building strong relationships. This person will engage with internal and external parties to address all client needs in a professional and timely manner. The candidate should be experienced working in a high-pressure, high-volume environment where accuracy is paramount. The ideal candidate for this role has a team player attitude and is self-motivated to delivering great results. This role requires a highly organized, dynamic, and responsive individual with strong customer focus and the desire to exceed clients expectations.

• Requires expanded conceptual knowledge in Corporate Clients and our internal processes while broadening capabilities.
• Develops strong Client Relationships while ensuring Client Satisfaction through Net Promoter Score (NPS) results.
• Works with a more complex client base to plan proxy and interim distributions accurately and efficiently for both Registered and Beneficial shareholder base.
• Provides timely and accurate updates to clients regarding mailing status, voting, and other inquiries and issues that may arise over the course of the project.
• Partners with other team members, as well as other departments, to continually add efficiency to our internal processes as well as to increase client satisfaction.
• Appropriately communicates and escalates external client concerns in a timely manner to mitigate risk.
• Updates and monitors internal reports to ensure the timely and efficient progress of each campaign.
• Solves problems with straightforward situations; analyzes possible solutions using technical experience, sound judgment and precedents.
• Understands key business drivers; uses this understanding to solve problems and advise clients accordingly.
• Effectively participates or leads projects designed to improve client satisfaction and gain greater processing efficiencies.
• Assist with the training and mentoring of Junior Associates to aid in self-development while strengthening the team.
• Participates in annual departmental and cross-functional training to broaden industry knowledge and experience.
• Uses and creates departmental procedures and participates in the annual review process to ensure the accuracy and effectiveness of each procedure.
• Will be expected to work more independently requiring moderate levels of guidance.
• Supports and contributes to the Broadridge culture by maintaining and permeating an above-the-line attitude.
• Expected to work within our Connected Workplace environment through our hybrid work model.

• 2-3 years experience in a client service or client-facing role.
• Ability to work in a fast-paced, high-pressure environment.
• Must be detail oriented, demonstrate the ability to multi-task, and have excellent time management skills.
• Outstanding presentation, written and verbal communication skills.
• Possess the ability to establish good personal and working relationships with clients.