At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is growing! Our mission is to attract, develop and retain outstanding talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately create customer value.
We are looking for a Client OperationsRepresentative to join our fast growing team. When issues arise, a Client Operations Rep will evaluate the situation, review escalation procedures, and communicate directly to Client Relations and/or to our clients. Basic research and analysis of each situation is needed to ensure clear instructions are provided for next steps. Support is available for more complex issues. Client Operations Reps often handle an issue from beginning to end until a resolution has been reached. Client Operations Reps escalate for assistance, as needed, and their work may be reviewed by more experienced teammates to ensure accuracy. Client Operations Reps also assist in 24/7 coverage of other Broadridge departments that do not have night coverage. This is a night shift position.
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Job Responsibilities
- Efficiently complete documented tasks which support internal and external client needs.
- Act as a liaison between Production and the Client Relations teams.
- Monthly reconciliation of production output to generate billing data, depending on Production site.
- Interact with multiple production systems to ensure client instructions are communicated downstream.
- Report issues/concerns during quarterlies/monthly cycles in each production location.
- Offer feedback on current tasks to meet our continued goal of process improvement.
- Complete work with accuracy above speed, and escalate if the SLA cannot be met.
- Evaluate basic situations, review escalation procedures, and communicate directly to Client Relations and/or the client to ensure movement of output. Request assistance as needed from higher level teammates..
- Build relationships with internal departments to support our clients.
- Experience using MS Excel, Word and Outlook required.
- 2+ years of experience
- This is a diverse team environment, so it's important to be inclusive and support one another, as that makes us stronger.
- Ability to work with a sense of urgency to meet client SLAs.
- Ability to identify and resolve basic problems and escalate as needed.
- Ability to follow documented procedures and provide feedback for process improvement.
- Detail oriented, ability to multi-task, and time management and follow-up skills.
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhereto view the "EEO is the Law" poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email toBRcareers@broadridge.com.